Shandell Young
Raeford
Summary
Dynamic Assistant Manager with extensive experience in coordinating operations and training staff. Known for strong attention to detail and multitasking abilities, consistently improving workflow efficiency and fostering a collaborative team environment.
Results-driven Assistant Manager with over10 years of experience in team coordination, problem-solving, and customer service. Proven ability to train and mentor staff while enhancing operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Cake Decorator
Lowes Foods
Southern Pines, NC
08.2025 - Current
- Decorated cakes with precision, ensuring adherence to customer specifications and design requirements.
- Assisted in preparing cake ingredients, maintaining high standards of quality and freshness.
- Utilized fondant, icing, and decorating tools to create visually appealing cake designs.
- Collaborated with team members to streamline decorating processes and improve workflow efficiency.
- Maintained cleanliness of work area, adhering to food safety standards during cake preparation.
- Adapted quickly to changing customer requests and seasonal trends in cake decoration styles.
- Decorating cakes over 12 years
- Trained new staff on proper techniques for cake decoration and equipment usage effectively.
- Contributed to increasing customer satisfaction through attention to detail in cake presentation.
Assistant Manager
Hardee's
Pinehurst, NC
05.2024 - 08.2026
- Coordinated daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Monitored customer feedback to enhance service quality and address concerns promptly.
- Developed standard operating procedures to improve consistency across all shifts.
- Manged over 15 employees at a time.
- Analyzed sales data to identify trends and recommend strategic adjustments for promotions.
- Facilitated team meetings to communicate goals, expectations, and performance metrics effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Dunkin' Donuts
Aberdeen, NC
03.2022 - 03.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Increased sales by over 50% at this location during my time here.
Cake Decorator
Foodlion Grocery Store
Aberdeen, NC
04.2020 - 02.2022
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Creating a friendly environment that increased customers sales by 10%.
Key Holder
Perfumania
Fayetteville, NC
05.2009 - 01.2012
- Managed daily operations, ensuring optimal product displays and stock levels.
- Trained and mentored new staff on customer service standards and sales techniques.
- Oversaw cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliation.
- Implemented loss prevention strategies, reducing shrinkage through effective inventory management.
- Coordinated promotional events, enhancing customer engagement and driving sales growth.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Cultivated relationships with customers, providing personalized recommendations to enhance their shopping experience.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Managed over 15 calls and emails per day
Education
Associate of Science - Business
University of Phoenix
Tempe, AZ05-2027
Skills
- Strong communication skills
- Management
- Organization skills
- Telephone skills
- Verbal and written communication
- Scheduling
- Problem-solving
- Multitasking
- Attention to detail
- Time management
- Effective communication
- Decision-making
Timeline
Cake Decorator
Lowes Foods
08.2025 - Current
Assistant Manager
Hardee's
05.2024 - 08.2026
Assistant Manager
Dunkin' Donuts
03.2022 - 03.2023
Cake Decorator
Foodlion Grocery Store
04.2020 - 02.2022
Key Holder
Perfumania
05.2009 - 01.2012
Associate of Science - Business
University of Phoenix