Shana Rominger
Creston
Summary
Professional with experience in client communication and customer service, adept at managing inventory and ensuring compliance with safety protocols. Demonstrated ability to resolve issues efficiently while maintaining positive relationships with clients and team members. Proven track record in monitoring and documenting processes accurately, contributing to enhanced service efficiency and workflow optimization. Skills in time management and teamwork support a collaborative environment focused on achieving operational goals.
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
Work History
Installer
American Emergency Vehicles
West Jefferson
12.2025 - Current
- Maintained inventory of supplies, materials and tools to complete work in production line.
- Removed systems and fixtures to prepare for replacements.
- Followed building standards and codes during unit installations.
- Installed Batteries per work order in timely manner according to customer specifications
- Acknowledging work orders and specifications
Caregiver
Providence Health & Services
Abingdon
05.2023 - 03.2024
- Assisted with daily living activities, ensuring patient comfort and promoting independence while adhering to safety protocols.
- Monitored patient health and reported significant changes to the healthcare team, facilitating timely care interventions.
- Developed and maintained positive relationships with patients and families, enhancing trust and communication in caregiving.
- Trained new caregivers on best practices for patient care and safety, fostering a collaborative and supportive environment.
- Implemented daily schedules and routines for patients, improving their overall well-being and engagement in activities.
- Managed medication administration and adherence, contributing to compliance with care plans and enhancing patient outcomes.
- Documented patient progress and care activities accurately, maintaining compliance with health regulations and enhancing care quality.
Phone Banking Officer
MCI Communications
West Jefferson
04.2022 - 03.2023
- Assisted customers with account inquiries and transactions, enhancing overall customer satisfaction and service efficiency.
- Processed account changes, ensuring compliance with banking regulations and improving operational accuracy.
- Maintained accurate records of customer interactions, facilitating efficient follow-up and enhancing data reliability for future reference.
- Participated in daily briefings to discuss service targets and strategies, aligning team objectives with organizational goals.
- Handled customer complaints and resolved issues promptly, contributing to a positive banking experience and client retention.
Customer Service Representative
Many
Mountain City
01.2020 - 01.2021
- Advised customers on product selections, ensuring tailored solutions that met their specific needs effectively.
- Collaborated with colleagues to streamline communication processes, which resulted in improved team efficiency.
- Maintained accurate records of customer interactions, contributing to a more organized and responsive service approach.
- Managed difficult customer situations with professionalism, fostering positive resolutions and maintaining brand reputation.
- Engaged in regular feedback sessions with peers to identify areas for process improvement and operational efficiency.
Education
James Madison University
Harrisonburg, VASkills
- Client communication
- Customer service
- Issue resolution
- Time management
- Team collaboration
- Inventory management
- Compliance adherence
- Relationship building
- Patient care
- Transaction processing
- Service efficiency
- Data accuracy
- Workflow optimization
- Safety protocols
- Electrical systems
- Customer relations
- Installation updates
- Component repairs
- Blueprint interpretation
- OSHA regulations compliance
- Electrical wiring
- Inventory accountability
- Estimating
- Scheduling
- Network setup
- Emergency procedures
- Testing processes
- Diagnostics and troubleshooting
- Inventory oversight
- Troubleshooting and Diagnostics
- Hand-eye coordination
- Flexible scheduling
- Positive attitude
Languages
English
Professional
Timeline
Installer
American Emergency Vehicles
12.2025 - Current
Caregiver
Providence Health & Services
05.2023 - 03.2024
Phone Banking Officer
MCI Communications
04.2022 - 03.2023
Customer Service Representative
Many
01.2020 - 01.2021
James Madison University