Shamylyn Davis
Burlington
Summary
Results-driven professional with experience in retail and food service. Known for effective problem-solving, reliability, and the ability to foster teamwork. Aiming to leverage expertise in customer engagement to drive sales and enhance store reputation.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Walmart
Mooresville, NC
04.2025 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized sales floor, promoting a welcoming environment for shoppers.
- Collaborated with team members to achieve sales goals and improve inventory management.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Food Service Worker
Bojangles' Famous Chicken 'n Biscuits
Mooresville, NC
11.2021 - 03.2025
- Prepared and served food items in compliance with health and safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to enhance customer experience.
- Operated kitchen equipment efficiently, ensuring adherence to operational standards.
- Collaborated with team members to streamline service processes during peak hours.
- Assisted in training new staff on menu items and customer service protocols.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction levels.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Associate of Arts - Psychology
Mitchell Community College
Statesville, NC05-2028
High School Diploma -
Mooresville Senior High School
Mooresville, NC05-2024
Skills
- Customer service
- Problem-solving
- Collaboration
- Time management
- Cash handling
- Retail sales
- Customer engagement
- Store operations
- Flexible schedule
- Stocking and receiving
- Store maintenance
- Phone etiquette
- Bilingual communication
- Conflict resolution
- Transaction processing
- Stock replenishment
- Suggestive selling
Languages
American Sign Language
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- I enjoy babysitting
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- Cooking
- Enjoy participating in Basketball for overall physical and mental well-being
- Gym Workouts
- Playing Sports
- I have a passion for photography and editing photos
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Retail Sales Associate
Walmart
04.2025 - Current
Food Service Worker
Bojangles' Famous Chicken 'n Biscuits
11.2021 - 03.2025
Associate of Arts - Psychology
Mitchell Community College
High School Diploma -
Mooresville Senior High School