SHAMONICA BURKS
Charlotte
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Atrium Health Weight Management
Charlotte
07.2023 - Current
- Rooming patients, assisting providers with office flow and maintaining proper care of patients by initiating Prior Authorizations in a timely manner, obtaining vitals, result notes, patient advice baskets and lab reporting
- Assist with refills and do nurse visits under the care of provider
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Explained treatment procedures and physicians' instructions.
- Provided instruction to patients on medication usage and treatment plans.
- Adhered to HIPAA regulations while handling confidential patient information.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed patient assessments, including vital signs and medical history documentation.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Registered Medical Assistant
Novant Health Neurology
Charlotte
05.2023 - 07.2023
- Rooming patients, answering and triaging phone calls, administer injections, drawing and preparing injections for the providers
- Prior Authorizations, obtaining vitals, result notes and lab reporting to the patients
- Refills, patient care, managing the baskets of patient advice, refills and paperwork
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Measured vital signs and took medical histories to prepare patients for examination.
- Managed inventory and supplies to ensure materials were available when needed.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Responded to patient callbacks and phone-in prescription refill requests.
Registered Medical Assistant
Novant Health, Inc
Concord
12.2020 - 05.2023
- Successfully obtain vitals, administer injections medical history into chart
- Manage MyChart refills
- Patient advice request and the providers baskets
- Administer injections, Prior Authorizations, answer phones, respond to messages, create encounters, route to providers as needed
- Schedule patient appointments, execute reminder calls
- Manage disability paperwork and HIPPA Compliance policies and result notes
- Triage phone calls and direct urgencies to appropriate facilities and help
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Cleaned and maintained medical equipment following procedures and standards.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Adhered to HIPAA regulations while handling confidential patient information.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Scheduled appointments for patients via phone and in person.
- Performed patient assessments, including vital signs and medical history documentation.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Administered medications under physician's supervision.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
Registered Medical Assistant
Novant Healthcare- Presbyterian Medical Center
Charlotte
10.2016 - 12.2020
- Successfully obtain vitals, medical history into chart
- Manage MyChart refills, Patient advice request and the providers baskets
- Administer injections, prior Authorizations, answer phones, respond to messages, create encounters and Route to provider as needed
- Schedule patient appointments, reminder calls, Manage disability paperwork and HIPPA
- Administered Transcranial Magnetic Stimulation Therapy (TMS) to patients per doctor's orders
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Positioned patients properly during examination or treatment for comfort and safety.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians in exams, treatments, and procedures.
- Cleaned and maintained medical equipment following procedures and standards.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided instruction to patients on medication usage and treatment plans.
- Adhered to HIPAA regulations while handling confidential patient information.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed patient assessments, including vital signs and medical history documentation.
- Maintained clinical records according to HIPAA regulations.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Contacted medical facilities to schedule patients for admission.
- Identified needs of customers promptly and efficiently.
PHLEBOTOMIST
Octopharma
Charlotte
06.2016 - 10.2016
- Skillfully performed venipuncture to obtain plasma from the donor
- Set up blood collection machines, successfully connected tubing, donor to the machine
- Visually triaging donors during the blood collection process for signs and symptoms of side effects or bad reaction to ensure the safety for the donors
- Quickly reacted in the event of bad reactions
- Carefully removed needles after the completed process
- Wrapped the venipuncture site with gauge
PHLEBOTOMIST
Talecris
Flint
08.2015 - 06.2016
- Skillfully performed venipuncture to obtain plasma from donor
- Set up blood collection machines, successfully connected tubing, donor to the machine
- Visually triaging donors during the blood collection process consistently checking for signs and symptoms of a bad reaction, while being prepared to act quickly and efficiently
- Carefully removed needle and wrapped the site with gauges and served electrolytes
Education
ASSOCIATES DEGREE OF APPLIED SCIECE - ALLIED TECHNOGLY
Baker College
Flint, Mi01.2013
Medical Assistant Certificate -
ROSS MEDICAL CENTER
Flint, Mi01.2009
Skills
- Vitals
- Scheduling
- Injections
- TMS Treatments
- Refills
- Phone triage
- Prior Authorizations
- Patient Care
- Patient assessment
- HIPAA compliance
- Injection administration
- Medication management
- Appointment scheduling
- Prescription processing
- Patient education
Certification
- Registered Medical Assistant, American Medical Technologist (AMT), 01/01/09
- CPR and BLS, American Heart Association, 01/01/25
- Certified by Neurostar to perform Transcranial Magnetic Stimulation Therapy (TMS)
References
References provided upon request
Timeline
Registered Medical Assistant
Atrium Health Weight Management
07.2023 - Current
Registered Medical Assistant
Novant Health Neurology
05.2023 - 07.2023
Registered Medical Assistant
Novant Health, Inc
12.2020 - 05.2023
Registered Medical Assistant
Novant Healthcare- Presbyterian Medical Center
10.2016 - 12.2020
PHLEBOTOMIST
Octopharma
06.2016 - 10.2016
PHLEBOTOMIST
Talecris
08.2015 - 06.2016
ASSOCIATES DEGREE OF APPLIED SCIECE - ALLIED TECHNOGLY
Baker College
Medical Assistant Certificate -
ROSS MEDICAL CENTER
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