Shamona Southerland
Wilmington
Summary
Experience in a fast-paced and energetic environment that prioritizes customer/patient needs and concerns. Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Novant Health Primary Care Partners
Wilmington
2025.02 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Independence Back Institute
Wilmington
2024.05 - 2025.01
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
Production Worker
Smithfield Packing
Kinston
2024.02 - 2024.05
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Utilized computer software programs to record details related to production process.
- Reported any issues to supervisor immediately for resolution.
- Ensured proper labeling of completed products before shipping out.
Packaging Line Worker
Flagstone Foods
Greenville
2023.08 - 2024.01
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, upload package data to tracking system.
- Packed and weighed product.
- Operated machines, scales and label printers to package product correctly
Medical Assistant
Wilmington Health Associates
Wilmington
2014.09 - 2023.04
- Direct patients to exam rooms and prepared for physician examination.
- Obtained and documented patient medical history, vitals and current complaints at intake.
- Administered injections and medications
- Sanitized, restocked, and organized exam rooms and medical equipment after each procedure.
- Worked effectively in a fast-paced environment. While demonstrating respect, friendliness and willingness to help wherever needed.
Education
Associate in Applied Science -
Miller-Motte College of Wilmington
Wilmington, NC04.2014
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Documentation review
- Computer literacy
- Medication administration
- Vital signs
- Data collection
- Emr systems
- Packaging
- Manufacturing
- Patient scheduling
- Medical terminology
- Electronic health records
- Confidentiality compliance
- Problem solving
- Attention to detail
- Patient triage
- Immunization administration
- Electrocardiography (EKG)
Certification
- Register Medical Assistant 01/01/2025-01/01/2028, #2756985
- BLS 2/2025-2/2027
Timeline
Medical Assistant
Novant Health Primary Care Partners
2025.02 - Current
Medical Assistant
Independence Back Institute
2024.05 - 2025.01
Production Worker
Smithfield Packing
2024.02 - 2024.05
Packaging Line Worker
Flagstone Foods
2023.08 - 2024.01
Medical Assistant
Wilmington Health Associates
2014.09 - 2023.04
Associate in Applied Science -
Miller-Motte College of Wilmington