Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Shamiriah Chestnut

Charlotte

Summary

Dynamic tax preparer, skilled in tax analysis and regulatory compliance. Recognized for resolving complex tax issues and enhancing customer experiences. Proven record in cash management and maintaining confidentiality, while consistently exceeding service expectations. Adept at multitasking and fostering collaboration in fast-paced environments. Excels in various customer-facing positions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tax Preparer (Seasonal)

H&R Block
Charlotte
01.2024 - Current
  • Ensured compliance with federal and state regulations while preparing individual and business tax returns.
  • Identified tax-saving opportunities through meticulous research and analysis.
  • Resolved complex tax-related issues by advocating for clients with tax authorities.
  • Maintained confidentiality while handling sensitive financial information.
  • Collaborated with fellow tax preparers to complete unique, complex tax returns.
  • Processed data entry, and maintained accurate logs and records.

Receptionist (Seasonal)

H&R Block
Charlotte
01.2024 - Current
  • Enhanced customer experience by greeting visitors and answering inquiries in a friendly, professional manner.
  • Balanced cash drawer daily with 100% accuracy, processing various payments efficiently.
  • Provided technical support, swiftly addressing customer inquiries via phone and email.
  • Demonstrated strong telephone etiquette by directing callers to appropriate personnel and websites.
  • Utilized Microsoft Office Suite to perform administrative tasks, including creating, scanning, copying, and filing documents.

Clerk

QuikTrip
Charlotte
08.2021 - 08.2023
  • Displayed leadership while training new employees, focusing on customer service excellence, and store procedures.
  • Adhered to strict food safety regulations while performing kitchen operations single-handedly.
  • Showcased attention to detail by optimizing store organization and improving the overall store appearance satisfaction score.
  • Consistently exceeded customer service expectations, with a score of 100% every month (communicated by secret shoppers).

Education

Associate of Arts - Accounting And Finance

Central Piedmont Community College
Charlotte, NC
05.2025

Skills

  • Record keeping
  • Microsoft Office proficiency
  • Communication
  • Multi-tasking and time management
  • Confidentiality maintenance
  • Tax preparation and analysis
  • Cash Management and Reconciliation
  • Administrative Support
  • Regulatory compliance
  • Tax preparation

Certification

Microsoft Office Pro Certification

Awards

  • President's List
  • Phi Theta Kappa Honor Society

Timeline

Tax Preparer (Seasonal)

H&R Block
01.2024 - Current

Receptionist (Seasonal)

H&R Block
01.2024 - Current

Clerk

QuikTrip
08.2021 - 08.2023

Associate of Arts - Accounting And Finance

Central Piedmont Community College

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Shamiriah Chestnut