Shamira Morrow
Greensboro
Summary
Meeting stats/being in the top 10
Becoming team lead
Taking the most calls
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Alorica
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conduit Global
04.2016 - Current
- Maintain Accounts
- Troubleshoot Customers Devices
- Provide information to customers about our products
- Suit customers needs
- Connect and discover with the customer
Hand Packer
Maxim label and packaging
04.2019 - 05.2019
- Ensure that products requirements and standards are met consistently
- Make every effort to increase productivity and efficiently without compromising quality
- Complete packaging tasks such as box assembly, packing, and taping
- Work cooperatively with the production team to meet quotas and goals
- Maintain a clean and safe work area
- Observe all safety guidelines and report safely concerns to management
- Follow all written and verbal instructions
- Attend all safety and production training
- Demonstrate a positive and professional attitude
Warehouse Associate
Polo
07.2018 - 12.2018
- Pull, pack and ship orders in an accurate manner
- Organize stocks and maintain inventories
- Inspect goods for defects and damages
- Track inventory in appropriate system
- Organize space in the warehouse and perform cleaning duties
- Notify supervisors of problems that are not resolvable
- Check spools on work orders
- Restock materials as and when required
- Process and package goods in a time efficient manner
Cashier/Sales Associate
Sears
02.2017 - 05.2017
- Maintaining guest service
- Generate sales
- Merchandising
- Pricing
- Cash register operations (POS)
Warehouse Associate
Ralph Lauren
11.2014 - 02.2016
- Pull, pack and ship orders in an accurate manner
- Organize stocks and maintain inventories
- Inspect goods for defects and damages
- Track inventory in appropriate system
- Organize space in the warehouse and perform cleaning duties
- Notify supervisors of problems that are not resolvable
- Check spools on work orders
- Restock materials as and when required
- Process and package goods in a time efficient manner
Crew Member
Ralph Lauren
04.2015 - 12.2015
- Welcome customers, took their orders, transmitted to kitchen staff, served, and prepared bills
- Prepared food items such as hamburgers as per the established standards
- Adhered to the quality and work standards of the chain
- Maintained the equipment, such as oven and grill, in proper condition
- Maintained cleanliness in the work stations
- Assisted the other staff members in taking orders
- Analyzed customer complaints and feedback for constant improvements
- Aided with drive-thru orders
Education
Diploma - Medical Assistant
Virginia College
Greensboro, NC01.2017
Skills
- SALES
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- MICROSOFT OFFICE
- Packing
- Warehouse Associate
- Picker Packer
- General Labor
- Customer Service Skills
- Excellent Communication and Interpersonal skills
- Works well independently or with a team
- Detailed oriented
- Organized
- Has time and people management skills
- Has effective listening skills
- Can effectively solve problems
- Make decisions
- Proficient in Microsoft Office
- Photoshop
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Alorica
07.2021 - Current
Hand Packer
Maxim label and packaging
04.2019 - 05.2019
Warehouse Associate
Polo
07.2018 - 12.2018
Cashier/Sales Associate
Sears
02.2017 - 05.2017
Customer Service Representative
Conduit Global
04.2016 - Current
Crew Member
Ralph Lauren
04.2015 - 12.2015
Warehouse Associate
Ralph Lauren
11.2014 - 02.2016
Diploma - Medical Assistant
Virginia College
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