Shamika Hinton
South Mills
Summary
Dynamic Staffing Coordinator with proven expertise at A&A Home Care Agency in optimizing staff schedules and enhancing onboarding processes. Strong organizational skills and effective staff coordination led to improved caregiver performance and compliance. Adept at utilizing scheduling software to streamline operations, ensuring quality care and support for clients.
Overview
23
23
years of professional experience
Work History
Staffing Coordinator
A&A Home Care Agency
09.2023 - Current
- Coordinated staffing schedules to ensure adequate home care coverage for clients.
- Assisted in onboarding new caregivers, streamlining training processes for efficiency.
- Monitored caregiver performance and compliance with agency policies and regulations.
- Conducted regular communication with caregivers to address concerns and provide support.
Personal Care Assistant
House of Love Family Care Home
09.2023 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications and monitored health conditions for timely interventions.
- Developed personalized care plans in collaboration with healthcare professionals.
- Maintained accurate records of patient progress and care provided.
Head Cashier
Lowes Home Improvment
08.2019 - 09.2023
- Supervised daily cash operations, ensuring accurate transactions and efficient workflow.
- Trained and mentored junior cashiers, enhancing team performance and customer service skills.
- Implemented process improvements to streamline checkout procedures, reducing wait times for customers.
- Maintained compliance with company policies regarding cash handling and register security measures.
Front End Supervisor
Ross Dress for Less
08.2015 - 08.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and customer service excellence.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
Crew Trainer
McDonald’s
06.2011 - 06.2015
- Trained new crew members on operational procedures and safety protocols.
- Developed and implemented training materials to enhance employee performance.
- Monitored team performance, providing constructive feedback to improve efficiency.
- Led daily briefings to communicate objectives and ensure alignment with store goals.
Crew Member
Burger King
06.2006 - 06.2011
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated kitchen equipment safely and efficiently, adhering to health regulations and standards.
- Collaborated with team members to maintain smooth workflow during peak hours, optimizing service speed.
- Trained new crew members on operational procedures and customer service techniques, fostering skill development.
Scheduling Coordinator
Dalco Enterprises
08.2003 - 06.2006
- Coordinated scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
- Managed calendar systems to ensure timely appointments and adherence to deadlines.
- Developed streamlined processes for appointment confirmations, enhancing communication with stakeholders.
- Implemented software tools for scheduling, improving efficiency and accuracy in daily operations.
Education
American Public University
High School Diploma -
Northeastern High School
Elizabeth City, NC06.2006
Skills
- Staff scheduling
- New hire onboarding
- Strong organization
- Staff coordination
Timeline
Staffing Coordinator
A&A Home Care Agency
09.2023 - Current
Personal Care Assistant
House of Love Family Care Home
09.2023 - Current
Head Cashier
Lowes Home Improvment
08.2019 - 09.2023
Front End Supervisor
Ross Dress for Less
08.2015 - 08.2019
Crew Trainer
McDonald’s
06.2011 - 06.2015
Crew Member
Burger King
06.2006 - 06.2011
Scheduling Coordinator
Dalco Enterprises
08.2003 - 06.2006
American Public University
High School Diploma -
Northeastern High School