Shamika Douglas
Concord
Summary
Dependable professional with track record of success in service field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Benefits Administration Services Associate
Conduent
Mooresville
07.2025 - Current
- Answer phone calls about customers health benefits.
- Move through multiple screens and applications to assist customers while on the phone.
House Cleaner
CottageCare
Cornelius
09.2023 - 08.2024
- Clean customer homes and/ or businesses.
Inventory Specialist
CARVANA
Concord
11.2021 - 03.2023
- Find cars on the lot and drive to designated area to be loaded onto trucks.
Assembler
Pass and Seymour
Concord
08.2019 - 11.2021
- Operate machines
- Inspect and pack parts
- Label boxes
- Fix machines
- Clean work area
Cashier
Harris Teeter
Huntersville
07.2019 - 10.2019
- Assisted customers in finding or ordering merchandise
- Greeted customers
- Rang up purchases
- Stocked shelves
- Counted out cash drawers
- Handled customer complaints and concerns
Forklift Operator
JJ Haines
Concord
08.2018 - 04.2019
- Pick correct products for shipping and take to staging location.
- Operate scanner and forklift.
Forklift Operator/Warehouse Associate
Stanley Black & Decker
Concord
08.2015 - 03.2018
- Move pallets to correct location in warehouse.
- Scan and process pallets for shipping.
Greenhouse Worker
Performance Staffing
Charlotte
02.2015 - 06.2015
- Responsibilities
- Helped with production of plants on an assembly line.
- Also prepared plants for shipping.
Customer Service Rep
Optum
Concord
11.2014 - 02.2015
- Responsibilities
- Answered phone calls from customers, doctors, and pharmacist.
- Helped caller with questions and gave information about insurance.
Cashier/Customer Service
Popeyes
Concord
11.2012 - 11.2014
- Responsibilities
- Greet and take customer orders.
- Handle cash.
- Prepare orders and prepare food.
- Clean the store.
Sales Associate
Rainbow
Concord
08.2011 - 05.2012
- Responsibilities
- Greet and help with customer needs.
- Clean store.
- Process shipment.
- Help display merchandise.
Education
Phlebotomy Technician - Certified Phlebotomy Technician
Stepping Stone Medical
03.2026 - 04.2026
High School Diploma -
Cox Mill High School
Concord, NCSkills
- Detailing
- Assembly
- Heavy lifting
- Retail sales
- Shipping And Receiving
- Customer Service
- Forklift Operator
- Packaging
- Microsoft Word
- QuickBooks
- Janitorial experience
- Cash register
- Food Prep
- Order Processing
- Manufacturing
- Time management
- Machine operating
- Pallet Jack
- Microsoft Excel
- Materials Handling
- Warehouse
- Fast Food
- Warehouse experience
- Forklift
- Reach Truck
- Cash handling
- Quality Inspection
- Call center
- Phone call management
- Order Picker
- Commercial Cleaning
- Shipping
- Computer skills
- Client services
- Distribution center
- Heavy equipment operation
- Order Picking
- Team Member
- Driving
- Car wash
- Forklift
- Food Service
- Residential Cleaning
- Operating systems
- Floor care
- RF scanner
- Food service
- Typing
- Customer service
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
- Adaptability and flexibility
- Data entry
- Active listening
- Attention to detail
Certification
- Forklift Operator
- First Aid/CPR
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Phlebotomy Technician - Certified Phlebotomy Technician
Stepping Stone Medical
03.2026 - 04.2026
Benefits Administration Services Associate
Conduent
07.2025 - Current
House Cleaner
CottageCare
09.2023 - 08.2024
Inventory Specialist
CARVANA
11.2021 - 03.2023
Assembler
Pass and Seymour
08.2019 - 11.2021
Cashier
Harris Teeter
07.2019 - 10.2019
Forklift Operator
JJ Haines
08.2018 - 04.2019
Forklift Operator/Warehouse Associate
Stanley Black & Decker
08.2015 - 03.2018
Greenhouse Worker
Performance Staffing
02.2015 - 06.2015
Customer Service Rep
Optum
11.2014 - 02.2015
Cashier/Customer Service
Popeyes
11.2012 - 11.2014
Sales Associate
Rainbow
08.2011 - 05.2012
High School Diploma -
Cox Mill High School