SHAMIA WILLIAMS
Charlotte
Summary
Compassionate Behavioral technician with extensive experience in mental health care, specializing in behavioral management and therapeutic communication. Proven track record of collaborating with healthcare teams to create and execute individualized care plans that significantly improve patient outcomes. Skilled in crisis intervention, maintaining professionalism in high-pressure situations while ensuring safe and supportive environments for patients. Committed to enhancing patient well-being and facilitating effective recovery processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
ABS KIDS
Concord
11.2023 - Current
- Implemented behavior intervention plans (BIPs) designed by Board Certified Behavior Analysts (BCBAs) to support clients with autism and developmental disorders.
- Provided direct one-on-one Applied Behavior Analysis (ABA) therapy to children and adolescents, improving communication, social, and daily living skills.
- Adapted teaching strategies to meet the individual needs of clients, promoting skill acquisition and independence.
- Utilized positive reinforcement strategies to encourage desirable behaviors and reduce maladaptive behaviors.
Support Analyst
TEMPWORKS
Remote-Dallas
10.2022 - 11.2023
- Diagnosed and troubleshooted a wide range of software and hardware problems, effectively identifying root causes and implementing solutions to minimize downtime and ensure seamless operations
- Collaborated with cross-functional teams and escalated complex technical issues to appropriate experts, ensuring timely and comprehensive resolutions for users
- Utilized ticketing systems and customer relationship management (CRM) software to track support requests, monitor performance metrics, and generate reports for management review
Licensing Specialist
KEMPER INSURANCE
Remote- Dallas
10.2021 - 11.2022
- Conducted in-depth reviews of applicant submissions, verifying the accuracy and completeness of documentation, and facilitating communication with applicants to resolve discrepancies and address deficiencies
- Stayed current with changes in relevant laws and regulations, conducting regular research and attending training to ensure ongoing compliance with licensing requirements
- Identified potential areas of improvement within the existing licensing system, then developed solutions accordingly
- Provided customer service support throughout the entire licensing process, responding promptly to inquiries and resolving any issues that arose
Seasonal CDC Vax Customer Service Representative
MAXIMUS
Charlotte
03.2021 - 07.2021
- Provided courteous and efficient customer service support to individuals seeking information and assistance related to public health concerns and CDC guidelines
- Maintained up-to-date knowledge of public health emergencies, outbreaks, and vaccination information, enabling timely and accurate communication with callers
- Documented and tracked all customer interactions in a database system, facilitating data analysis and the identification of trends for continuous service improvement
Seasonal Insurance Agent
GO HEALTH/ BLUE CROSS BLUE SHIELD
Charlotte
08.2020 - 02.2021
- Negotiated premium rates with clients to maximize profit
- Prospected and cultivated new client relationships through networking, referrals, and outreach efforts, consistently exceeding monthly and quarterly sales targets
- Prepared and presented insurance quotes, explained coverage options, and facilitated policy purchases, ensuring clients had a clear understanding of their insurance plans
Crisis Worker
DAYMARK RECOVERY SERVICES
Concord
05.2017 - 03.2020
- Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavior Therapy
- Conducted training sessions for staff and community members on crisis intervention techniques, mental health awareness, and prevention strategies
- Tracked data related to clinical outcomes using electronic medical record systems
- Collaborated with law enforcement, medical professionals, and social service agencies to coordinate comprehensive care plans for clients in crisis
- Applied trauma-informed care principles to support individuals experiencing crisis, fostering a safe and understanding environment that promotes healing and resilience
- Responded promptly to emergency situations, demonstrating quick thinking and adherence to established protocols to de-escalate crises and ensure a safe environment
Education
Associate in Arts (A.A.) - Business Administration
Central Piedmont Community College
Charlotte, NC05.2019
Bachelor of Science - Business Administration - Management info. Systems
Southern New Hampshire University
Hooksett, NHSkills
- Crisis intervention
- Computer skills
- Team collaboration
- Data collection and analysis
- Service support
- Troubleshooting and Diagnostics
- Group therapy
References
Available upon request
Volunteer Experience
HOPE OVER HEROIN, Concord, NC, 08/01/18, 03/01/20, Helped organize fundraisers to benefit organizational objectives., Participated in multiple philanthropy events to raise money for various charities.
Certification
Registered Behavioral Technician
References
References available upon request.
Timeline
Registered Behavior Technician
ABS KIDS
11.2023 - Current
Support Analyst
TEMPWORKS
10.2022 - 11.2023
Licensing Specialist
KEMPER INSURANCE
10.2021 - 11.2022
Seasonal CDC Vax Customer Service Representative
MAXIMUS
03.2021 - 07.2021
Seasonal Insurance Agent
GO HEALTH/ BLUE CROSS BLUE SHIELD
08.2020 - 02.2021
Crisis Worker
DAYMARK RECOVERY SERVICES
05.2017 - 03.2020
Associate in Arts (A.A.) - Business Administration
Central Piedmont Community College
Bachelor of Science - Business Administration - Management info. Systems
Southern New Hampshire University