Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamekia Mcravin

Lumberton

Summary

I am an optimist. I am a goal driven individual with 8 years of experience in customer service and sales. I am seeking an opportunity whom I can share my strong work ethic with. A place of employment and work family who are goal driven, where I can reciprocate my joy for cultivating relationships, encourage customer loyalty and engagement. I am also looking for a hardworking team who offers career advancements and complexity. A workplace where I can be transparent.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

Conduent Business Solutions
08.2022 - 08.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Proficient in CRM and Zendesk systems
  • Managed high-volume of inbound and outbound customer calls. Cold calling aslo
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Work efficiently under pressure with satisfactory performance.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business by building rapport. Patient engagement. Reasonable metrics.

Collections Representative

Truist Bank
01.2019 - 01.2022
  • Processed payments over phone and set up recurring drafts using ACH systems.
  • Collaborated with management to identify issues attributing to account delinquency and discuss solutions to bring accounts current.
  • Managed approximately 70+ inbound and outbound calls daily.
  • Developed collection methods to achieve or exceed company financial goals. Using KPIs.
  • Recorded information about customers' financial status and collections status efforts. Discussed interest and principle.
  • Handled, and settled 20 disputes weekly

Customer Service Representative

PNC Bank
03.2016 - 01.2019
  • Demonstrated strong written and verbal communication skills
  • Demonstrated strong computer skills. Proficient in Microsoft excel, PowerPoint, word.
  • Offered World Class Customer Service.
  • Escalating third party resolution issues with satisfactory.

Kill Floor Associate

Smithfield Packing Company
06.2013 - 02.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Proficient in CRM and Zendesk systems
  • Managed high-volume of inbound and outbound customer calls. Cold calling aslo
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Work efficiently under pressure with satisfactory performance.
  • Set up and activated customer accounts.
  • Developed strong customer relationships to encourage repeat business by building rapport. Patient engagement. Reasonable metrics.

Education

Some College (No Degree) - Accounting And Finance

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Manufacturing
  • OSHA trained
  • Report Generation
  • Data Entry and Maintenance
  • Plant/warehouse knowledge
  • Multitasking and Prioritization
  • Customer Account Management
  • Data Entry
  • CRM Software
  • Transaction Processing
  • Issue and Complaint Processing
  • Zendesk and Oracle system experience
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Verbal and Written Communication

Timeline

Customer Service Agent

Conduent Business Solutions
08.2022 - 08.2024

Collections Representative

Truist Bank
01.2019 - 01.2022

Customer Service Representative

PNC Bank
03.2016 - 01.2019

Kill Floor Associate

Smithfield Packing Company
06.2013 - 02.2015

Some College (No Degree) - Accounting And Finance

Fayetteville Technical Community College

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Shamekia Mcravin