Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shameeah Edwards

Apex

Summary

Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Wellness Market Pharmacy
01.2024 - Current
  • Oversee medication inventory management, ensuring optimal stock levels and reducing waste.
  • Collaborated with pharmacists to verify prescriptions, ensuring adherence to safety protocols and regulations.
  • Utilized pharmacy software systems for efficient prescription processing and record-keeping.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed medication histories and clinical data to assess eligibility for coverage.
  • Processed prior authorization requests efficiently, ensuring compliance with pharmacy regulations.

Gig brand Ambassador

Omni
03.2022 - 11.2023
  • Answer inbound calls and sign customers up for credit monitoring protection, file claims for hurricane impacted customers
  • Remote

Customer service representative

Wine.com
11.2021 - 01.2022
  • Chat, email, phone support
  • Answer customers' questions through chat, phone and email. Help customers with refunds, order status and help find the perfect wines, process orders for customers, help customers update wine.com profile.
  • Remote

Customer service representative

Maximus
06.2021 - 09.2021
  • Received inbound calls helping customers sign up for get covered NJ health insurance. Answered customers' questions and concerns. Gave customers knowledge about what get covered NJ is and what they offer. Helped customers create accounts and explained how to navigate through their accounts.
  • Remote

Customer service representative

Conduent
03.2019 - 08.2020
  • Inbound and outbound calls to customers. Help with resetting Apple ID passwords, working iPhones, refunds on apps, credits to account, helped with iTunes issues, Wi-Fi connecting, family shared accounts, find my iPhone, blocked fraud accounts, and helped customers with general knowledge about apple products
  • Remote

Driver/ car cleaner

Hertz
02.2017 - 08.2018
  • Vacuum inside of rental cars, cleaned windows, dash boards, seats, filled gas tanks, washed outside of cars, parked cars into correct stalls

package handler

Amazon
11.2015 - 02.2016
  • Scan packages, organize packages onto pallets

Education

Diploma -

Dixon Academy
Newark, NJ
06.2010

Skills

  • Computers, Microsoft, excel, PowerPoint, office (10 years) Microsoft Word
  • Fast learner
  • Management
  • Labeling accuracy
  • Drug safety
  • Stocking shelves
  • Customer service
  • Attention to detail
  • Creative thinking
  • Prior authorization
  • Insurance verification expertise
  • Medical terminology
  • Data entry efficiency

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Wellness Market Pharmacy
01.2024 - Current

Gig brand Ambassador

Omni
03.2022 - 11.2023

Customer service representative

Wine.com
11.2021 - 01.2022

Customer service representative

Maximus
06.2021 - 09.2021

Customer service representative

Conduent
03.2019 - 08.2020

Driver/ car cleaner

Hertz
02.2017 - 08.2018

package handler

Amazon
11.2015 - 02.2016

Diploma -

Dixon Academy

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