Dynamic professional with a strong background in client advocacy and patient safety, honed at Transcending Heights, LLC. Proven ability to utilize de-escalation techniques and monitor progress effectively, ensuring optimal resident support. Committed to enhancing service delivery through exceptional communication and regulatory compliance, fostering a safe and supportive environment.
Work History
Residential Counselor
2 Years 1 Month
Transcending Heights, LLC | 09.2024 - Current
Supported crisis intervention, using de-escalation techniques to maintain safe environment.
Supervised daily routines, reinforcing individualized service plans and household expectations.
Supported crisis intervention, using de-escalation techniques to maintain a safe environment.
Guided residents through ADLs, skill-building activities, and community integration tasks.
Mentored new staff on resident support procedures, documentation standards, and response protocols.
Patient Transporter
4 Years 1 Month
Atrium Health Cabarrus | 09.2022 - Current
Transported patients safely between units, imaging, and procedures using wheelchairs, stretchers, and beds.
Coordinated with nursing staff to prioritize urgent transport requests and maintain patient flow.
Verified patient identification and destination information before each transport to prevent errors.
Sanitized stretchers, wheelchairs, and transfer equipment according to infection-control standards.
Cashier
1 Year 3 Months
Harris Teeter | 04.2020 - 07.2021
Processed customer transactions accurately using POS systems and multiple tender types.
Scanned groceries efficiently while maintaining courteous checkout service.
Balanced cash drawers and resolved register discrepancies with precision.
Sales Associate
9 Months
Journeys Shoes | 06.2019 - 03.2020
Provided personalized footwear recommendations using product knowledge and active listening.
Processed sales transactions accurately using POS systems and cash handling procedures.
Maintained organized merchandise displays aligned with visual merchandising standards.
Replenished sales floor inventory and stockroom items to support product availability.
Education
Nurse Aid 1
Southern College of Health Science | Kannapolis, NC | 12-2025