SHALEEN JACKSON
Parkton
Summary
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
7
7
years of professional experience
Work History
Relationship Banker
Truist Bank
09.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Enhanced client trust and loyalty by providing personalized financial advice and solutions.
Universal Banker/Retail Relationship Banker
First Citizens Bank
08.2020 - 09.2022
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Licensed Nail Technician
DAY SPA REJUVENATION
01.2018 - 08.2020
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2017
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
Timeline
Relationship Banker
Truist Bank
09.2022 - Current
Universal Banker/Retail Relationship Banker
First Citizens Bank
08.2020 - 09.2022
Licensed Nail Technician
DAY SPA REJUVENATION
01.2018 - 08.2020
High School Diploma -
Penn Foster Career School
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