Shalanda Harrison
Jacksonville,NC
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Willing to locate within Jacksonville, North Carolina.
Overview
11
11
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Outback Steakhouse
03.2025 - Current
- Coordinated efficient order preparation and delivery processes for optimal customer satisfaction.
- Trained new staff on menu items, service standards, and operational procedures to enhance team performance.
- Implemented best practices in food handling and safety protocols to ensure compliance with health regulations.
- Streamlined order processing systems, reducing wait times and improving overall service efficiency.
- Managed inventory levels and restocked supplies to maintain operational readiness and minimize disruptions.
- Collaborated with kitchen staff to ensure timely preparation of orders while maintaining quality standards.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences and loyalty.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
Shoe Department Sales Associate
SHOE SHOW INC
06.2024 - 12.2024
- Engaged customers by providing personalized product recommendations and enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring stock levels met customer demand and minimized shortages.
- Trained new associates on sales techniques, operational procedures, and customer service best practices.
- Monitored sales floor activity to identify trends, optimize product placement, and increase merchandise visibility.
- Collaborated with management to implement promotional strategies that boosted seasonal sales performance.
- Assisted in visual merchandising efforts, creating appealing displays that attracted customer attention and drove sales.
- Maintained a clean and organized sales floor for enhanced shopping experiences and increased foot traffic.
- Reasoning for leaving moved to North Carolina and got married to my Marine
Sandwich Artist
Subway – Subventures Inc.
05.2024 - 11.2024
- Creating beautiful sandwiches and handling with care with a smile!
- Processed transactions quickly and accurately, demonstrating professionalism at the cash register.
- Assisted customers in making informed decisions, leading to higher satisfaction rates.
- Provided attentive service to customers, fostering strong relationships and promoting return business.
- reasoning for leaving found another job opportunity in another city
Server/Bartender
Rooskys
02.2023 - 05.2024
- New employer in town! Eager to try it out! Got hired on the spot, also the manager knew exactly the work effort that I gave!
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Reasoning for leaving the establishment got shut down.
Retail Sales Associate
T-Mobile
06.2022 - 03.2023
- First job in retail
- B2B sales expert
- Delivered exceptional customer service, consistently addressing inquiries and resolving issues to enhance client satisfaction.
- Educated customers on product features and services, facilitating informed purchasing decisions and promoting brand loyalty.
- Collaborated with team members to achieve sales targets, fostering a positive and motivating work environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Reason for leaving: Unorganized managing purposes
BDC Agent
Gunter Automotive
01.2021 - 05.2022
- Internet Sales
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Coordinated appointment scheduling for service and sales departments, optimizing workflow efficiency.
- Utilized CRM software to track interactions and maintain accurate customer records for future reference.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
- Reason for leaving: Became a toxic work environment, managers didn't show the proper respect for their employers, and to much drama to focus on task at hand.
Server/Bartender
Coaches
03.2018 - 12.2020
- Great Management
- Awesome Work Atmosphere
- Fun work space
- Sports Bar/Grill
- Managed food and beverage orders efficiently, minimizing wait times for guests.
- Collaborated with kitchen staff to maintain timely and accurate meal preparations.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Resolved customer complaints promptly to maintain positive dining experiences and loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Reason for leaving: Covid-19 happened and laid off most of their employers do to the severe/deadly illness.
Server
Wild Magnolia
06.2017 - 02.2018
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Trained and mentored new staff on menu offerings and service standards.
- Collaborated with kitchen staff to optimize food preparation and presentation processes.
- Implemented workflow improvements to streamline table turnover rates during peak hours.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Reason for leaving: Unfairness to certain employers, to much favoritism towards certain servers, and owners were unaccountable for their truancy actions.
Customer Service Representative
The Results Companies
07.2014 - 04.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in product selection, enhancing overall satisfaction and loyalty.
- Managed high-volume call queues while maintaining professionalism and efficiency.
- Developed training materials to enhance team performance and knowledge retention.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reasoning for leaving: Couldn't get days off for a passing in the family.
Education
High school diploma -
Bassett High School
Bassett, VA05.2013
Skills
- Customer engagement via live chat
- Telemarketing expertise
- Basic computer skills with practical experience
- Customer service in food industry
- Experienced in office administration
- Organizational skills in personal assistance
- Experienced in upselling techniques
- Five years in customer support
- Catering experience
- Call center operations expertise
- Effective communication skills
- Hospitality support skills
- Hospitality management background
- Two years in sales
- Effective inbound communication
- Five years of customer service experience
- Customer service support
- B2B sales proficiency
- Solid understanding of basic math principles
- Food safety practices
- Proficient in verbal and written communication
- Skilled in Microsoft Word
- Bartending (2 years)
- Serving (6 years)
- Cooking (2 years)
- Retail sales (2 years)
- Microsoft Office (2 years)
- Food Production (4 years)
- Retail Sales (1 year)
- Call center (6 years)
- Customer Care (3 years)
- Customer service at front desk
- CSR (5 years)
- Proficient in cash transactions
- Salesforce (4 years)
- IOS
- Hospitality management experience
- Serving Experience (3 years)
- Customer engagement
- Three years of restaurant experience
- Experience with CRM applications
- Familiarity with Windows software applications
- Meal prep proficiency
- Proficient in POS systems
- Two years of negotiation experience
- Experienced in software utilization
- Food service leadership
- Experienced host/hostess
- Strong multitasking
- Flexibility
- Cleanliness
- Order accuracy
- Detail-oriented
- Sanitation standards
- Food handling
- Efficient packaging
- Point of sale systems
- Upselling
- Teamwork and collaboration
- Team leadership
- Self motivation
- Interpersonal skills
- Professionalism
- Time management abilities
- Adaptability
Certification
- TABC Certification March 2024 to Present
- CNA
Additional Information
Throughout the years of many professional journeys, demonstrated a consistently commitment to adapt in any work space shape or form. Gradually eager to expand leverage, experienced skills and driven performance! In a challenged role where contributing to success also growth; continuously getting to know the a capabilities that has develop over time. In confidentiality given the background and resources which comes with passion, dedication and integrity. A valuable asset to your team or company. A swan was once a duck keep that in mind!
Timeline
To-Go Specialist
Outback Steakhouse
03.2025 - Current
Shoe Department Sales Associate
SHOE SHOW INC
06.2024 - 12.2024
Sandwich Artist
Subway – Subventures Inc.
05.2024 - 11.2024
Server/Bartender
Rooskys
02.2023 - 05.2024
Retail Sales Associate
T-Mobile
06.2022 - 03.2023
BDC Agent
Gunter Automotive
01.2021 - 05.2022
Server/Bartender
Coaches
03.2018 - 12.2020
Server
Wild Magnolia
06.2017 - 02.2018
Customer Service Representative
The Results Companies
07.2014 - 04.2017
High school diploma -
Bassett High School
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