Shalanda Alston
Norlina
Summary
A dedicated professional with 20 years of experience in Customer Service. An unwavering commitment to customer service, with the ability to build productive relationships. I look forward to contributing my experience, skills, and expertise forming a long-term relationship and allowing opportunities for career growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Outreach Agent
Datavant
2022.10 - Current
- Making outbound calls and sending emails to healthcare providers.
- Following up with prospects and managing leads
- Working to achieve sales targets and quotas.
- Learning and adapting to changes in the healthcare industry.
- Ability to work independently and as part of a team
- Strong organizational and time management skills.
- Trained new Agents.
Unit Coordinator
Warren Correctional Institution
2021.08 - 2022.08
- Shadow medication passes in different areas. Help with medication refill slips, help pass out medications to offenders, pick up medication refill slips, and Mail off medications that needed to go back to the pharmacy or to where the offender is located. Restock pharmacy supplies when needed. Take offender vitals, assist the Doctor, order supplies, and scheduling, scan sick calls, scan all paperwork and faxing.
CNA/Med Tech
Avendelle Assisted Living
2020.12 - 2021.08
- Assist resident with activities of daily living. Pass out medication to Residents, order Resident's medication, Check Residents' glucose levels, and give insulin when needed. Assist with cleaning catheters, and Oxygen care. Data entry.
Allied Universal Security Officer
Allied Universal Security Services, Systems and Solutions
2020.07 - 2020.12
- Check workers in as they come in.
- Every two-hour checks.
CNA - Certified Nursing Assistant
Alpha Magnolia Gardens
2020.03 - 2020.07
- Assist residents with activities of daily living.
CNA I
Granville Health System
2019.03 - 2020.07
- Assist patients with daily needs, check blood sugars, and vital signs.
Mental Health Technician
Okam Nursing
2019.03 - 2019.11
- Sit with patient that may be at risk of suicide and safety reasons.
Health Care Specialist
Central Regional Hospital
2018.07 - 2019.03
- Make checks on patients every 15 or 30 minutes and build relationship with patients.
CNA - Certified Nursing Assistant
Kerr Lake Nursing and Rehabilitation
2017.01 - 2017.12
- Assist residents with activity of daily living.
Food Service Worker
Compass Group
2015.12 - 2016.12
- Prepare residents meals
- Stocking
- Cleaning
CNA - Certified Nursing Assistant
Warren Hills Nursing Center
2014.04 - 2016.12
- Assisted residents with activity of daily living.
Magnolia Gardens
Assisted Living
2012.12 - 2014.04
- Responsibilities
- Assist residents with ADLs
- Accomplishments
- I have learned a lot and I know what caring for someone really means.
- Skills Used
- Hands on, and being very observing.
Guest Service Representative
SuperShuttle
2009.01 - 2012.12
- Responsibilities
- Data Entry, make reservations, and light cleaning.
Tax Preparer
Express Tax Returns
2008.01 - 2010.02
- Prepare federal, state, and local income taxes. Data entry, customer service, faxing, filing, and copying materials.
- Accomplishments
- I met a lot of people and I enjoyed doing customer service.
- Skills Used
- Customer Service, Data Entry, and light cleaning.
Education
Certificate - Medical Office Assistant
Vance Granville Community College
Henderson, NC2024-12
Medical Coding in Medical Assisting
Vance Granville Community College
Henderson, NC12.2023
Bookkeeping/Administrative Assistant
Vance Granville Community College
Henderson, NC11.2008
Associate - Criminal Justice
Vance Granville Community College
Henderson, NC01.2005
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
First Aid Certification
Timeline
Outreach Agent
Datavant
2022.10 - Current
Unit Coordinator
Warren Correctional Institution
2021.08 - 2022.08
CNA/Med Tech
Avendelle Assisted Living
2020.12 - 2021.08
Allied Universal Security Officer
Allied Universal Security Services, Systems and Solutions
2020.07 - 2020.12
CNA - Certified Nursing Assistant
Alpha Magnolia Gardens
2020.03 - 2020.07
CNA I
Granville Health System
2019.03 - 2020.07
Mental Health Technician
Okam Nursing
2019.03 - 2019.11
Health Care Specialist
Central Regional Hospital
2018.07 - 2019.03
CNA - Certified Nursing Assistant
Kerr Lake Nursing and Rehabilitation
2017.01 - 2017.12
Food Service Worker
Compass Group
2015.12 - 2016.12
CNA - Certified Nursing Assistant
Warren Hills Nursing Center
2014.04 - 2016.12
Magnolia Gardens
Assisted Living
2012.12 - 2014.04
Guest Service Representative
SuperShuttle
2009.01 - 2012.12
Tax Preparer
Express Tax Returns
2008.01 - 2010.02
Medical Coding in Medical Assisting
Vance Granville Community College
Bookkeeping/Administrative Assistant
Vance Granville Community College
Associate - Criminal Justice
Vance Granville Community College
Certificate - Medical Office Assistant
Vance Granville Community College