Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakyra Chestnutt

Cary,NC

Summary

Dynamic Patient Registration Representative with proven expertise at Wake Med Hospital in insurance verification and payment collection. Recognized for enhancing patient satisfaction through effective communication and empathy. Adept at managing high-volume registrations while ensuring HIPAA compliance, contributing to streamlined operations and improved patient flow. Strong interpersonal skills drive exceptional service delivery.

Experienced with handling patient registration and intake procedures. Utilizes strong organizational skills to maintain accurate and efficient records. Knowledge of healthcare systems and patient interaction, ensuring seamless registration process.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

5
5
years of professional experience

Work History

Patient Registration Representative (Part Time)

Wake Med Hospital
11.2024 - Current
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
  • Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
  • Reduced wait times for patients by consistently processing registrations promptly and efficiently.
  • Ensured compliance with healthcare regulations, keeping abreast of changes in policies affecting patient registration.

Patient Registration Representative

Duke Raleigh Cancer Center
02.2023 - 10.2024
  • Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
  • Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
  • Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
  • Improved patient flow by effectively managing appointment scheduling and cancellations.
  • Streamlined patient check-in process, resulting in reduced wait times and enhanced patient satisfaction.
  • Increased patient satisfaction by addressing inquiries and concerns with empathy and professionalism.
  • Contributed to healthcare access by assisting patients in understanding and completing necessary pre-registration forms.
  • Enhanced communication with patients, explaining registration processes and paperwork requirements clearly.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.

Phone Operator (Temp)

AUNC Urologist Of North Carolina
03.2022 - 02.2023
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
  • Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Connected callers with appropriate professional, department, or business.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Caregiver (Part Time)

Woodlands Nursing Home
08.2020 - 02.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Education

No Degree - Associate In Arts

Cape Fear Community College
Wilmington, NC
05-2027

High School Diploma -

Union High School
Rose Hill, NC
06-2019

Skills

  • Payment collection
  • Insurance verification
  • Patient confidentiality
  • Eligibility determination
  • Patient relations
  • Appointment scheduling
  • Professionalism and ethics
  • Resourcefulness and initiative
  • Medical terminology
  • Data entry
  • Data entry proficiency
  • Healthcare industry
  • Strong interpersonal skills
  • HIPAA compliance
  • Time management
  • Computer proficiency
  • Collaboration and teamwork
  • Customer service
  • Adaptable and flexible
  • Clerical support
  • Insurance authorizations
  • Referral verification
  • Cash handling
  • Order purchasing
  • Payment scheduling and collection
  • Basic life support for health care providers (BLS)
  • CPR certified
  • Heartsaver CPR AED
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication

Timeline

Patient Registration Representative (Part Time)

Wake Med Hospital
11.2024 - Current

Patient Registration Representative

Duke Raleigh Cancer Center
02.2023 - 10.2024

Phone Operator (Temp)

AUNC Urologist Of North Carolina
03.2022 - 02.2023

Caregiver (Part Time)

Woodlands Nursing Home
08.2020 - 02.2022

No Degree - Associate In Arts

Cape Fear Community College

High School Diploma -

Union High School
Shakyra Chestnutt