Shakoora Gardin

CVS Health

10.2008 - Current

Perform essential administrative and labor management duties.
File paperwork, budget payroll, order products and store supplies, and analyze sales numbers.
Create employee schedules, monitor team performance, and coach team members
Provide exceptional customer service by greeting customers, providing assistance, and completing transactions
Ensure employees follow all safety and loss prevention guidelines as outlined by the corporate offices
Train new managers to prepare them to manage their own store
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.