SHAKIRA RIVERA
Morrisville
Summary
Dedicated Customer Service expert with extensive experience in client engagement and satisfaction. Demonstrated success in process optimization and quality improvement, leading to enhanced operational efficiency. Strong team player with a positive demeanor, committed to achieving organizational goals. Skilled in relationship building and partnership development to support business growth.
Overview
6
6
years of professional experience
Work History
Cargo Agent
Menzies Aviation
02.2024 - Current
- Performed thorough quality inspections on outgoing shipments, reducing risk of transit damage.
- Monitored X-ray and explosive trace detection equipment for secure screening of high-risk cargo.
- Reviewed shipment documentation to identify discrepancies or fraudulent practices.
- Facilitated accurate dispatch of cargo shipments, collaborating with various departments to address issues
Call Representative
Conduent Solutions
09.2022 - 09.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Packer
Millennium Print Group
04.2021 - 07.2022
- Verified product specifications for accuracy and viability prior to production.
- Upheld health and safety standards by maintaining a sanitized workspace.
- Worked collaboratively on assembly line to construct consumer and commercial products.
- Organized items for storage or shipment, ensuring efficient inventory management.
Sorter
Amazon
08.2020 - 04.2021
- Performed thorough inspections of packages to identify damage and communicate specific issues to vendors.
- Organized items into containers according to classification, size, and condition.
- Facilitated easy movement of merchandise by palletizing products for sales floor placement.
- Ensured a safe working environment by following safety protocols and wearing appropriate protective gear.
Cashier
Walmart
12.2019 - 12.2020
- Resolved customer complaints effectively, escalating severe issues to front end manager.
- Conducted thorough verification of customer identification for alcohol and tobacco sales.
- Ensured operational cleanliness by routinely cleaning counters and conveyor belts.
- Executed cash register operations accurately for various payment methods.
Education
High School Diploma - undefined
Northern High School
Durham, NC06.2020
Skills
- Professional relationship management
- Administrative support
- Customer service excellence
- Adaptability and flexibility
Timeline
Cargo Agent
Menzies Aviation
02.2024 - Current
Call Representative
Conduent Solutions
09.2022 - 09.2023
Packer
Millennium Print Group
04.2021 - 07.2022
Sorter
Amazon
08.2020 - 04.2021
Cashier
Walmart
12.2019 - 12.2020
High School Diploma - undefined
Northern High School