Results-driven professional with a strong background in customer service. Recognized for detail orientation and effective training of new staff, ready to support operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Filler
Family Dollar Distribution Center
Matthews
12.2024 - Current
Picked and packed merchandise meeting order specifications and ensuring compliance with safety guidelines.
Followed safety protocols while handling materials and operating equipment to maintain a safe work environment.
Trained new staff on order filling procedures and safety practices to enhance team efficiency.
Sales Associate
AT&T
Charlotte
02.2021 - 11.2024
Assisted customers with product selection, providing tailored recommendations to enhance shopping experience.
Processed customer transactions accurately using point-of-sale systems.
Resolved customer inquiries and concerns, ensuring customer satisfaction through professionalism and empathy.
Executed cashier duties, ensuring accurate transactions and efficient handling of payments and change.
Provided accurate information about products, prices and services.
Maintained cleanliness of store environment including floors, windows, displays.
Conducted inventories on a regular basis to track stock levels.
Legal Assistant
Bell Carrington & Price
Charlotte
08.2017 - 04.2020
Drafted legal documents and correspondence for attorneys and clients.
Supported attorneys in trial preparation and case management, ensuring timely access to necessary materials.
Conducted legal research using online databases and library resources.
Gathered information from clients and provided updates, enhancing client communication and satisfaction.
Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Coordinated all telephone communications and managed meeting schedules and logistics, facilitating efficient attorney-client interactions.
Answered phones promptly while providing courteous customer service.
Processed incoming mail on a daily basis.
Scanned physical documents into electronic format for storage in a secure database system.