Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shakira Jordan

Charlotte

Summary

Results-driven professional with a strong background in customer service. Recognized for detail orientation and effective training of new staff, ready to support operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Order Filler

Family Dollar Distribution Center
Matthews
12.2024 - Current
  • Picked and packed merchandise meeting order specifications and ensuring compliance with safety guidelines.
  • Followed safety protocols while handling materials and operating equipment to maintain a safe work environment.
  • Trained new staff on order filling procedures and safety practices to enhance team efficiency.

Sales Associate

AT&T
Charlotte
02.2021 - 11.2024
  • Assisted customers with product selection, providing tailored recommendations to enhance shopping experience.
  • Processed customer transactions accurately using point-of-sale systems.
  • Resolved customer inquiries and concerns, ensuring customer satisfaction through professionalism and empathy.
  • Executed cashier duties, ensuring accurate transactions and efficient handling of payments and change.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted inventories on a regular basis to track stock levels.

Legal Assistant

Bell Carrington & Price
Charlotte
08.2017 - 04.2020
  • Drafted legal documents and correspondence for attorneys and clients.
  • Supported attorneys in trial preparation and case management, ensuring timely access to necessary materials.
  • Conducted legal research using online databases and library resources.
  • Gathered information from clients and provided updates, enhancing client communication and satisfaction.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Coordinated all telephone communications and managed meeting schedules and logistics, facilitating efficient attorney-client interactions.
  • Answered phones promptly while providing courteous customer service.
  • Processed incoming mail on a daily basis.
  • Scanned physical documents into electronic format for storage in a secure database system.

Education

High School Diploma -

Monroe High School
Monroe, NC
06-2012

Skills

  • Order picking
  • Detail orientation
  • Data entry
  • Technology proficiency
  • Organizational ability
  • Multitasking capacity
  • Customer management
  • Sales assistance
  • Onboarding training
  • Dispute resolution
  • Verbal communication
  • Written communication

Languages

Spanish
Limited

Certification

ISSA Certified Personal Trainer

Timeline

Order Filler

Family Dollar Distribution Center
12.2024 - Current

Sales Associate

AT&T
02.2021 - 11.2024

Legal Assistant

Bell Carrington & Price
08.2017 - 04.2020

High School Diploma -

Monroe High School
Shakira Jordan