Shakira Jones
Charlotte
Summary
Results-driven customer service professional with diverse experience in healthcare and retail. Expertise in building strong client relationships and streamlining operations to exceed sales goals while ensuring compliance with industry standards.
Overview
3
3
years of professional experience
Work History
Donor Center Technician
Grifols
08.2025 - 06.2026
- Supported high-volume donor intake and screening preparation
- Performed fingerstick blood collection and prepared samples for testing
- Processed donor samples using plasma centrifuge equipment to ensure accurate testing
- Reviewed documentation for accuracy and compliance
- Followed FDA, OSHA, and company safety protocols
- Maintained strict confidentiality of medical information (HIPAA-aware)..
- Facilitated donor flow to enhance experience and minimize wait times
- Provided professional, empathetic service to support diverse donor needs
Lead Beauty Advisor
Sephora
08.2024 - 08.2025
- Cultivated loyal clientele through effective relationship building
- Recommended customized product solutions aligned with client needs
- Exceeded individual sales goals through personalized consultations
- Trained and mentored new team members to uphold service standards
- Maintained visual merchandising and brand compliance
- Handled POS transactions and customer issue resolution
Food Service Worker
Buc-ee's
01.2023 - 08.2024
- Prepared and assembled food items for customers in a fast-paced environment.
- Ensured cleanliness and organization of food service areas and equipment to support safe and efficient operations.
- Collaborated with team members to enhance service processes during peak hours, improving customer satisfaction.
- Trained new staff on food preparation techniques and customer service protocols, fostering a knowledgeable and capable team.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Education
High school or equivalent -
Cedar Ridge High School
Round Rock, Texas05-2021
Skills
- HIPAA compliance
- Customer relationship management
- Client consultations
- Quality assurance
- Data entry proficiency
- Inventory management
- Sales strategy
- Training and mentoring
- Marketing strategies
- Marketing and promotion
- Visual merchandising
- Upselling and cross selling
- Team leadership
- Reliability and punctuality
Timeline
Donor Center Technician
Grifols
08.2025 - 06.2026
Lead Beauty Advisor
Sephora
08.2024 - 08.2025
Food Service Worker
Buc-ee's
01.2023 - 08.2024
High school or equivalent -
Cedar Ridge High School