Sha'Khala Cabiness
Warrenton
Summary
Professional with strong experience in patient account management, skilled at ensuring accurate billing. Known for effective collaboration with team members, and adapting to changing needs to achieve results. Expertise includes billing systems, insurance, and patient communication. Dependable and focused on delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Patient Accounts Specialist
Rural Health Group
Norlina
12.2022 - Current
- Maintained high levels of data accuracy with attention to detail in processing insurance claims and updating patient records.
- Utilized computer programs to create letters and other documents.
- Responded to customer concerns and questions on daily basis.
Patient Account Manager
Continuum
Henderson
09.2019 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Warren County High School
07.2016
Skills
- Patient account management
- Data entry proficiency
- Customer services
- Attention to detail
- Multitasking
- Payment processing
Timeline
Patient Accounts Specialist
Rural Health Group
12.2022 - Current
Patient Account Manager
Continuum
09.2019 - 07.2023
High School Diploma -
Warren County High School