ShakeZ' Lynch
Raleigh
Summary
Risk and compliance professional with experience in financial services, regulatory processes, and protecting sensitive customer data. Skilled in analyzing issues, identifying potential risks, and improving processes in regulated environments.
Overview
10
10
years of professional experience
Work History
Customer Success Associate
Wells Fargo
Raleigh, NC
05.2021 - 03.2026
- Serve as a liaison between customers and secure banking platforms, troubleshooting account access and transaction issues while ensuring data privacy and regulatory compliance.
- Performs identity verification and fraud-prevention procedures to safeguard sensitive financial information and prevent unauthorized access.
- Escalates potential security or compliance concerns to the appropriate internal teams following financial regulatory procedures.
Eligibility Caseworker
Department of Social Services
Greensboro, NC
09.2020 - 05.2021
- Conducted high-volume eligibility assessments (40+ interviews daily) while ensuring adherence to federal and state regulatory guidelines.
- Verified applicant information using multiple databases while maintaining strict confidentiality and compliance with data protection standards.
- Identified inconsistencies in applications and performed investigative analysis to determine appropriate outcomes.
Health Concierge
Bswift/Aetna
Greensboro, NC
07.2019 - 09.2020
- Provided technical support and benefits guidance while protecting sensitive healthcare and financial data.
- Reviewed HSA/FSA claims and account data for accuracy and compliance, ensuring correct disbursement of healthcare funds.
- Maintained detailed documentation of interactions and resolutions to support operational compliance and service standards.
Customer Service Representative/Team Leader - Project Management
EGS/Alorica
Greensboro, NC
05.2016 - 06.2019
- Delivered high-quality customer support while adhering to data protection and privacy protocols.
- Trained and mentored 25+ new employees, improving operational efficiency and service consistency.
- Managed end-to-end order processing workflows, ensuring accurate data entry and timely fulfillment.
Education
Bachelor of Science - Criminal Justice (Concentration in CSI)
North Carolina A&T State University
Greensboro, NC05.2019
Skills
- Risk Assessment
- Regulatory Compliance
- Incident Documentation
- Root Cause Analysis
- Technical Troubleshooting
- Identity Verification & Fraud Prevention
Timeline
Customer Success Associate
Wells Fargo
05.2021 - 03.2026
Eligibility Caseworker
Department of Social Services
09.2020 - 05.2021
Health Concierge
Bswift/Aetna
07.2019 - 09.2020
Customer Service Representative/Team Leader - Project Management
EGS/Alorica
05.2016 - 06.2019
Bachelor of Science - Criminal Justice (Concentration in CSI)
North Carolina A&T State University