Shaketa Montgomery
Charlotte
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Tyger Tile
Cornelius
01.2025 - Current
- Assisted customers with product selections and inquiries effectively.
- Processed orders accurately using company software systems.
- Collaborated with team members to enhance customer experience.
- Followed company policies for safety and customer interactions consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Leader / Food and Beverage Captain
Circle K Convenience Store
Charlotte
03.2024 - 05.2025
- Resolved customer complaints efficiently and professionally.
- Trained new team members on customer service protocols and store operations.
- Managed inventory levels to ensure product availability for customers.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Assisted customers with inquiries and concerns to enhance their shopping experience.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Volunteered to handle complaints and issues for manager during busy time periods.
Customer Service Representative
Family Dollar
Charlotte
02.2024 - 04.2024
- Assisted customers with product inquiries and order placements.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
- Managed cash drawer accuracy and ensured proper cash handling procedures.
- Trained new cashiers on register operations and store policies.
- Stocked shelves with products, ensuring proper placement and visibility.
- Assisted customers in locating items and answering product inquiries.
Kitchen Manager
Hyatt Place Hotel, Beacon management group
Charlotte
10.2020 - 12.2023
- Managed daily kitchen operations to maintain high-quality food standards.
- Trained and supervised kitchen staff to enhance teamwork and efficiency.
- Developed menus in collaboration with culinary team for seasonal offerings.
- Ensured compliance with health and safety regulations throughout the kitchen.
- Coordinated with front-of-house staff to streamline service and communication.
- Resolved customer feedback promptly to maintain a positive dining experience.
- Implemented cost control measures to optimize kitchen budget management.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Received, organized and rotated paper goods and food ingredients.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
Education
CNA - Certified Nursing Assistant
Atrium Health College of Health Sciences
Charlotte, NC 09.2004 - 10.2004
Certificate Of Completion - Customer Service Relations
Mecklenburg County Women's Commission
08.2001 - 06.2002
Garinger High School
Charlotte, NcSome College (No Degree) - Mass Communication
Winston Salem State University
Winston Salem , NCSkills
- Order processing
- Customer inquiry resolution
- POS transactions
- Inventory management
- Complaint resolution
- Customer relationship management
- Safety compliance
- Staff training
- Time management
- Shipping and receiving
- Microsoft Office Suite
- Staff education and training
- Delivery scheduling
Certification
- Serve safe
- Customer Service Relations
Accomplishments
- Lead two teams ,within the hotel and retail settings , to bring their facilities up to code, according to the standards of the NC Health Department.
- Boosted sales and profits within the hotel and retail settings.
Timeline
Customer Service Representative
Tyger Tile
01.2025 - Current
Customer Service Leader / Food and Beverage Captain
Circle K Convenience Store
03.2024 - 05.2025
Customer Service Representative
Family Dollar
02.2024 - 04.2024
Kitchen Manager
Hyatt Place Hotel, Beacon management group
10.2020 - 12.2023
CNA - Certified Nursing Assistant
Atrium Health College of Health Sciences
09.2004 - 10.2004
Certificate Of Completion - Customer Service Relations
Mecklenburg County Women's Commission
08.2001 - 06.2002
Garinger High School
Some College (No Degree) - Mass Communication
Winston Salem State University