Shakena Strong
Greenville
Summary
Dedicated professional with expertise in staff supervision, food safety compliance, and customer service leadership. Demonstrates strong decision-making and effective communication skills, ready to contribute to a dynamic team environment. Seeking to leverage these abilities in a challenging new role to support and grow with the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Manager
Aramark
Greenville, NC
10.2025 - Current
- Managed staff team of up to 80 employees
- Led food service operations to enhance customer satisfaction and maintain high-quality standards.
- Analyzed performance metrics to identify areas for improvement in service and operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Assisted with quality assurance audits and health inspections
Food Service Supervisor
Aramark
Greenville, NC
07.2021 - 10.2025
- Trained staff on best practices in food preparation and customer service.
- Implemented cost-saving measures that enhanced operational efficiency within the food service department.
- Developed and maintained scheduled for 80 employees
- Open and/or closed dining location as needed
- Monitored food preparation, production, and plating for quality control.
Cook
Aramark
Greenville, NC
12.2017 - 07.2021
- Ensured all safety regulations were met according to local health codes and standards.
- Collaborated with chefs, kitchen staff, and waitstaff to ensure efficient operations.
- Estimated ingredients and supplies required to prepare recipes.
- Able to prepare, cook, and serve food dishes as needed
- Prepared and cooked diverse menu items following established recipes and presentation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Leader
Speedway
Greenville, NC
06.2016 - 11.2017
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Opened location for business every morning
- Ensured compliance with all health codes regulations and store policies.
Customer Service Representative
Wells Fargo Dealer Services
Winterville, NC
09.2016 - 07.2017
- Assisted customers with their auto loan accounts via phone
- Answered 100+ inbound calls daily
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Cashier Team Lead
Food Lion
Greenville, NC
12.2015 - 10.2016
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Balanced cash drawer and performed daily audit procedures.
- Operated cash register as needed
- Served as a role model for other employees by demonstrating professionalism at all times.
- Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions.
- Read and followed cash register totals and verified against cash in till.
Assistant Customer Service Manager
Lowes Foods
Greenville, NC
07.2011 - 09.2015
- Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers.
- Handled incoming calls from customers regarding product or service inquiries or complaints.
- Assisted with scheduling for 10-20 employees
- Coached and trained staff on best practices for providing excellent customer service.
- Followed up with customers to drive satisfaction and gain service feedback.
- Completed deposits for daily drop of up to $15,000
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Education
High School Diploma -
Ayden-Grifton High School
Ayden, NC06-2010
Skills
- Staff Supervision and Leadership
- Able to conduct interviews
- Quality Assurance
- Effective communication
- Kronos Timekeeping System Certified
- Allergy Awareness
- Experienced customer service leader
- Food Safety Compliance
- Employee Scheduling
- Decision-making
Certification
ServSafe Certification
Timeline
Food Service Manager
Aramark
10.2025 - Current
Food Service Supervisor
Aramark
07.2021 - 10.2025
Cook
Aramark
12.2017 - 07.2021
Customer Service Representative
Wells Fargo Dealer Services
09.2016 - 07.2017
Shift Leader
Speedway
06.2016 - 11.2017
Cashier Team Lead
Food Lion
12.2015 - 10.2016
Assistant Customer Service Manager
Lowes Foods
07.2011 - 09.2015
High School Diploma -
Ayden-Grifton High School