SHAKELLE ROWLAND
Durham
Summary
Dynamic In-Reach and Engagement Specialist at Alliance Health with a proven track record in program development and stakeholder engagement. Expert in behavioral health support, I successfully led initiatives that enhanced employee wellbeing and improved service delivery, fostering a culture of collaboration and accountability among teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In-Reach and Engagement Specialist
Alliance Health
Mooresville
10.2023 - Current
- Led transition support for 65+ clients, ensuring smooth reintegration and long-term stability.
- Conducted assessments and developed personalized service plans, driving recovery and housing stability.
- Developed and implemented employee engagement initiatives to enhance workplace morale and productivity.
- Analyzed feedback from employee surveys to identify areas for improvement and drive engagement strategies.
- Facilitated communication between departments to ensure alignment on company goals and initiatives.
- Executed event planning for team-building activities, fostering stronger relationships among employees.
- Supported the development of a comprehensive communication strategy to enhance internal messaging.
- Organized community outreach programs to strengthen company presence and employee involvement.
- Developed tailored engagement strategies for different segments of the target audience to maximize impact.
Peer Supervisor
Another Chance Treatment Center
Burlington
01.2020 - 10.2023
- Managed 12 peer specialists, facilitated team meetings, and strengthened quality assurance and safety compliance.
- Facilitated peer mentorship programs, guiding participants in personal development and recovery journeys.
- Conducted training and development sessions, enhancing peer support skills among team members.
- Collaborated with community organizations, fostering partnerships to expand resource availability.
- Led conflict resolution initiatives, mediating disputes and promoting a positive support environment.
- Evaluated team performance regularly, providing constructive feedback to enhance service delivery.
- Onboarded new members, ensuring they understood program goals and support protocols.
- Monitored and reported on participant progress, adjusting support strategies as needed.
- Provided guidance and support to peers, promoting self-advocacy and personal accountability.
Peer Support Specialist
Community Care Services
Durham
08.2017 - 09.2020
- Delivered behavioral health services, promoted self-advocacy, and ensured compliance with Medicaid guidelines.
- Assisted clients with developing healthy coping skills to manage stressors.
- Helped individuals overcome harmful drug and alcohol addictions.
- Actively listened and responded empathetically when interacting with clients.
- Educated clients on available community resources that could enhance their quality of life.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Participated in weekly team meetings to discuss cases and develop treatment plans.
- Engaged in outreach efforts to increase awareness about the organization's mission and goals.
- Maintained accurate records of client progress through use of electronic medical record system.
Education
Human Services Technology - Mental Health
Wake Technical Community College
Raleigh, NCHuman Services Technology - Substance Abuse
Wake Technical Community College
Raleigh, NCSkills
- Customer Success Management
- Client Relationship Management
- Stakeholder Engagement
- Health & Safety Coordination
- Program Development
- Behavioral Health Support
- Regulatory Compliance
- Risk Prevention
- Cross-Functional Collaboration
- Employee Wellbeing
- Documentation & Reporting
- Leadership & Training
- Patient Engagement
- Service Delivery Optimization
- Quality Assurance
- Team Leadership
- Onboarding & Training
- Case Management
- Strategic Communication
- Metrics-Driven Results
Accomplishments
- Customer Success, Managed a caseload of 65+ individuals transitioning from psychiatric care to community living, achieving a 98% successful reintegration rate and improving client satisfaction scores by 30%.
- Engagement, Developed and executed health communication campaigns that increased patient engagement by 25% and reduced drop-off rates by 15%.
- Leadership, Oversaw a team of 12 peer specialists, streamlining workflows and boosting service delivery efficiency by 20% through improved scheduling and accountability.
- Collaboration, Partnered with 10+ community organizations, expanding resource access and enhancing wellness outcomes for diverse populations.
Certification
- Community health worker
- Peer support specialist
- CADC
Timeline
In-Reach and Engagement Specialist
Alliance Health
10.2023 - Current
Peer Supervisor
Another Chance Treatment Center
01.2020 - 10.2023
Peer Support Specialist
Community Care Services
08.2017 - 09.2020
Human Services Technology - Mental Health
Wake Technical Community College
Human Services Technology - Substance Abuse
Wake Technical Community College