Shakecia Wooten
Durham
Summary
Customer service professional with over 15 years experience. Strengths include customer service ,computer knowledge ,multitasking and call center/problem solving. Independent ,consistent and hard working .
Overview
15
15
years of professional experience
Work History
Group Leader/IA/Substitute Teacher
Durham Public School
09.2020 - Current
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sortation Associate
Amazon
12.2021 - 10.2022
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained high-level work standard achieving [Number]% accuracy sorting and processing.
Sortation Associate
Amazon
04.2018 - 03.2020
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained high-level work standard achieving [Number]% accuracy sorting and processing.
Uber
Uber Eats
08.2017 - 02.2018
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Special Needs Child Caregiver (Group Leader)
City Of Durham
09.2015 - 06.2016
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Independent Stylist
Self-employed
08.2013 - 06.2015
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored current trends to understand fashions and better serve customer needs.
Administrative Assistant
City Of Durham
01.2011 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Associate of Arts - Cosmetology Education
Durham Beauty Academy
Durham, NC05.2011
Skills
- Production Documentation
- Microsoft Word
- Student Empowerment
- Maintaining Clean Work Areas
- Self-Motivated
- Customer Service Oriented
- Maintenance
- Ability To Work Independently
- Follow-Up
- Administrative Duties
- Cold Calling
- Confidential Information
- Application Process
- Eligibility Verification
- Scheduling
- Issue resolution
- Student empowerment
- Classroom management
Career Progression
Throughout my career, I have taken on a wide range of roles from administrative assistant and substitute educator to amazon associate and retail cashier. Which have each contributed to my personal and professional development. These diverse experience have strengthened my adaptability, sharpened my problem solving abilities, and deepened my understandings of how to communicate effectively with people from all walks of like. Wether assisting students in the classroom, handling customers inquiries, managing inventory or supporting daily office operations, I have consistently demonstrated reliability, patience and strong work ethic. My journey reflects a commitment to growth, learning, and the ability to thrive in a fast paced, people focused environment.
Timeline
Sortation Associate
Amazon
12.2021 - 10.2022
Group Leader/IA/Substitute Teacher
Durham Public School
09.2020 - Current
Sortation Associate
Amazon
04.2018 - 03.2020
Uber
Uber Eats
08.2017 - 02.2018
Special Needs Child Caregiver (Group Leader)
City Of Durham
09.2015 - 06.2016
Independent Stylist
Self-employed
08.2013 - 06.2015
Administrative Assistant
City Of Durham
01.2011 - 03.2013
Associate of Arts - Cosmetology Education
Durham Beauty Academy
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