Shakaiya Bowe
Charlotte
Summary
Eager and enthusiastic customer service representative with 2 years' experience in delivering friendly, prompt and efficient service to all customers in fast-paced environments with strong payment processing and customer engagement. I am looking to further develop my skills to a higher level where I will be able to advance my knowledge in customer service or any working environment.
Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.
Overview
7
7
years of professional experience
Work History
Medical Records Clerk
Atrium Healthcare
02.2024 - 01.2025
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
Billing Customer Service Representative
Spectrum
01.2023 - 10.2023
- Take inbound calls and do outbound calls to customers
- Did what was ask of me by the manager
- Actively participated in ongoing professional development opportunities, staying current with industry trends and emerging technologies related to billing systems.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Streamlined billing processes for improved efficiency and reduced errors.
Customer Service Representative
Chime Solutions
08.2022 - 09.2022
- My responsibilities were to make inbound and outbound calls to help customers enroll for health benefits
- Solve any questions or concerns that customers had
Customer Service Representative
GoHealth
07.2021 - 12.2021
- Meet and Greet Customers As they arrive for their Scheduled Appointment as well as handle occasional walk-In Clients
- Set Appointments for customers and help customers with their billing
- Responsible for answering inbound and outbound calls in a customer friendly manner
- All other Duties Assigned by owner
Warehouse Worker
Amazon
10.2021 - 11.2021
- Ensuring cleanliness, tidiness and safety of work environment
- Loading and unloading delivery vehicles
- Accepting delivery of inventory
- Counting and confirming inventory
- Inspecting inventory for damage and faults
Customer Service Representative
iQor
12.2020 - 06.2021
- Handling inbound customer service calls
- Answering technical support inquires via incoming calls, chat or email
- Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
- Performs other duties as assigned
- 6 months Customer Service experience required
Receptionist
Stylz By Step
12.2019 - 03.2021
- Meet and greet clients as they arrive for their scheduled appointment as well as handle the occasional walk-in client
- Responsible for answering phones in a customer friendly manner with efficient details taken during appointment scheduling
- Handle all financial transactions upon completion of service rendered
- All other duties as assigned by the owner
Cashier/Customer Service Representative
Party City
08.2019 - 03.2020
- Welcomed guest into the store while also assisting them with their shopping needs
- Resolved customer concerns and issues and when needed provided the information to upper management to ensure customer was satisfied with the outcome
- Completed end-of-day counts and secured funds to ensure there was no loss or theft
- Cross trained in other areas of the store to ensure things continued to run smoothly
- Additional tasks as assigned by management
Cashier
Carowinds
03.2018 - 10.2018
- Responsible for assisting park guest as they entered the store ensuring all their purchase needs were met with prompt and courteous service
- Maintained store cleanliness and safety making sure that aisles were clear and litter free
- Processed item returns in accordance to store policy
- Processed all end of day transactions at end of shift
- Completed additional tasks as assigned
Education
No Degree - Criminal Justice
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2019
Skills
- Organized with attention to detail
- Merchandise stocking and restocking
- Office experience
- Medical Records
- Communication skills
- Sales
- Ability to communicate with all levels of management
- Phone Etiquette
- Medical office experience
- Customer Service
- Cash handling
- Medical terminology
- Payment processing with credit and cash transactions
- End of Day cash drawer balance and deposit
- Typing
- Quick service & fast food restaurant
- Medical receptionist
- Host/Hostess
- Medical Scheduling
- Telemarketing
- Data entry
- Live Chat
- Organizational skills
- Front Desk
- Clerical Experience
- Customer service
- Written and verbal communication
- HIPAA compliance
- HIPAA regulations
- Medical billing and coding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
Willing To Relocate: Mecklenburg County, NC
Languages
English
Full Professional
Timeline
Medical Records Clerk
Atrium Healthcare
02.2024 - 01.2025
Billing Customer Service Representative
Spectrum
01.2023 - 10.2023
Customer Service Representative
Chime Solutions
08.2022 - 09.2022
Warehouse Worker
Amazon
10.2021 - 11.2021
Customer Service Representative
GoHealth
07.2021 - 12.2021
Customer Service Representative
iQor
12.2020 - 06.2021
Receptionist
Stylz By Step
12.2019 - 03.2021
Cashier/Customer Service Representative
Party City
08.2019 - 03.2020
Cashier
Carowinds
03.2018 - 10.2018
No Degree - Criminal Justice
Southern New Hampshire University
High School Diploma -
South Mecklenburg High School
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