Shaina Wiley
Jamestown
Summary
Dynamic professional with extensive experience in operational leadership and team training at KinderCare Learning Companies. Demonstrated expertise in conflict resolution and process improvement, resulting in enhanced service delivery and compliance. Proficient in Microsoft Office Suite and effective in fostering collaboration to meet organizational objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Director
KinderCare Learning Companies
Lumberton
01.2013 - Current
- Oversee daily operations, provide exceptional team leadership, and customer service for a high-volume center.
- Maintained accurate records, and ensured compliance with internal policies and external regulations.
- Delivered staff training on policies, conflict management, and performance standards.
- Handled inquiries and resolved concerns from clients and staff with professionalism.
- Review data to enhance service delivery, boost efficiency, and support business goals.
Program Coordinator
Willingboro Before and After School Program
Willingboro
01.2002 - 01.2012
- Designed and implemented programs and operational processes serving diverse client needs.
- Led workshops and training sessions on planning, evaluation, and team dynamics.
- Collaborated with internal teams to align procedures and maintain accountability.
- Managed documentation related to staff performance, compliance, and incident tracking.
Education
Bachelor of Arts - Journalism and Mass Communication
Temple University
Philadelphia, PA01.2014
Associate of Arts - Journalism
Burlington County College
Pemberton, NJ01.2008
Skills
- Administrative and operational support
- Client and employee communication
- Records management and data integrity
- Conflict resolution and mediation
- Staff onboarding and training
- Microsoft Office Suite proficiency
- Data entry and reporting
- Process improvement strategies
- Team collaboration and coordination
Certification
- CPR / First Aid Certified
- Child Development Associate (Infant/Toddler)
References
References available upon request.
Timeline
Assistant Director
KinderCare Learning Companies
01.2013 - Current
Program Coordinator
Willingboro Before and After School Program
01.2002 - 01.2012
Bachelor of Arts - Journalism and Mass Communication
Temple University
Associate of Arts - Journalism
Burlington County College