Shahram Imame
Charlotte
Summary
Detail-oriented cashier with a proven track record in cash handling and customer service. Expertise in transaction management and team collaboration, ready to enhance customer satisfaction and operational efficiency.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Cashier
Swift Wholesale
Charlotte
05.2023 - Current
- Processed customer transactions efficiently and accurately at a busy Brazilian steakhouse.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations while maintaining a balanced drawer throughout shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Handled customer inquiries and resolved issues in a friendly, professional manner.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Executed various assigned tasks to support team operations. as assigned by management.
- Maintained cleanliness and organization of the front counter and dining area.
- Trained new cashiers on register systems and customer service best practices.
- Monitored inventory levels of supplies needed for checkout operations.
- Worked closely with front-end staff to assist customers.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
Cashier
Stampa Gauche Brazilian Steak House
Charlotte
02.2022 - 10.2023
- Processed customer transactions efficiently and accurately at a busy Brazilian steakhouse.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations while maintaining a balanced drawer throughout shifts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of the front counter and dining area.
- Monitored inventory levels of supplies needed for checkout operations.
- Executed various tasks as needed to support team operations. as assigned by management.
Fulfillment Associate
Key Auto Top Manufacturing Com
Charlotte
02.2022 - 03.2023
- Operated material handling equipment to move products efficiently.
- Managed inventory levels and restocked supplies.
- Packed and labeled products for shipment to customers.
- Packed merchandise for delivery and moved items to delivery area.
- Loaded items onto pallets or into containers for shipment.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Processed customer orders accurately according to defined standards using standard picking system.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Collaborated with team members to fulfill daily production targets.
- Received and processed customer orders efficiently and quickly filled orders.
- Maintained clean and organized work area for safety compliance.
- Labeled cartons correctly prior to shipping outbound packages.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Located merchandise from shelves and storage areas to fill orders.
- Identified and retrieved merchandise from storage from shelves and storage areas to fill orders.
Monitoring and Evaluation Officer
Kabul Municipality Development Program (KMDP).
Kabul
01.2021 - 08.2021
- Developed comprehensive monitoring frameworks for project evaluation and reporting.
- Reviewed and analyzed project performance data to identify trends, patterns, and opportunities for improvement.
- Supervised data collection, data quality, analysis, evaluation, and dissemination for research projects.
- Facilitated training sessions for staff on data collection methodologies and tools.
- Assisted in the design of surveys and assessment tools for program effectiveness.
- Led regular field visits to monitor ongoing projects and gather qualitative feedback.
- Conducted field visits to ensure quality implementation of project activities.
- Reviewed progress reports to ensure compliance with organizational standards and objectives.
Procurement Officer
KMDP- World Bank Project
Kabul
04.2019 - 01.2021
- Assisted in managing procurement processes for World Bank projects.
- Reviewed purchase requisitions for accuracy and compliance with policy.
- Supported the preparation of bid documents and supplier evaluations.
- Facilitated communication between project teams and suppliers effectively.
- Collaborated with team members to streamline procurement workflows efficiently.
- Ensured that all purchases were made according to company policies and procedures.
- Monitored supplier compliance with contractual requirements.
- Managed supplier relationships to ensure timely delivery of goods.
Teller Service Manager
Azizi Bank
Kabul
03.2012 - 10.2016
- Trained and supervised tellers in customer service techniques, cash handling skills, and bank policies and procedures.
- Resolved customer complaints quickly and professionally.
- Conducted regular audits of teller activities to ensure accuracy and adherence to regulations.
- Maintained records of transactions, balancing accounts accurately at the end of each day.
- Created weekly reports detailing branch performance metrics such as deposits and withdrawals.
- Developed and maintained effective customer service policies.
- Assisted with the development of new products, services, and procedures for customers.
Education
Associate of Science - Information Technology
Central Piedmont Community College
Charlotte, NC03-2028
MBA - Master of Business Administration
Quest Group of Institution
Punjab India06-2019
Bachelor of Science - Journalism And Mass Communication
Kabul University
Kabul, Afghanistan04-2016
Skills
- Sales transaction management
- Sales reporting
- Customer service
- Customer assistance
- Effective communication
- Cashier training
- Cash management
- Cash handling
- Data analysis
- Project management
- Financial records oversight
Languages
English
Professional
Hindi
Professional
Persian
Native/ Bilingual
Pashto
Professional
Timeline
Cashier
Swift Wholesale
05.2023 - Current
Cashier
Stampa Gauche Brazilian Steak House
02.2022 - 10.2023
Fulfillment Associate
Key Auto Top Manufacturing Com
02.2022 - 03.2023
Monitoring and Evaluation Officer
Kabul Municipality Development Program (KMDP).
01.2021 - 08.2021
Procurement Officer
KMDP- World Bank Project
04.2019 - 01.2021
Teller Service Manager
Azizi Bank
03.2012 - 10.2016
Associate of Science - Information Technology
Central Piedmont Community College
MBA - Master of Business Administration
Quest Group of Institution
Bachelor of Science - Journalism And Mass Communication
Kabul University