SHAFFIYAH ROBINSON
Gastonia
Summary
Motivated and results-driven professional with experience in hospitality, customer service, and logistics. Seeking to leverage leadership, management, and organizational skills to contribute to the success of a dynamic team.
Overview
10
10
years of professional experience
Work History
Banquet Captain
Hilton Garden Inn
08.2024 - 10.2024
- Led and managed banquet staff to ensure efficient and smooth event operations, supervising up to six employees per event
- Coordinated event logistics, including setup, service, and breakdown, ensuring timely execution and adherence to client specifications
- Ensured exceptional customer service, addressing guest concerns promptly and professionally guaranteeing satisfaction
- Worked closely with event planners and clients to customize and execute events, exceeding client expectations
- Assisted in maintaining inventory, ordering supplies, and ensuring all event equipment was in working condition
- Collaborated with kitchen and front-of-house teams to ensure seamless communication and high-quality service delivery
- Liaised with venue management to monitor logistics and timelines.
Sales Associate
Victoria's Secret
05.2024 - 08.2024
- Provided exceptional customer service, assisting customers with product selection and ensuring a positive shopping experience
- Maintained an organized and visually appealing sales floor, ensuring products were correctly stocked and displayed
- Processed sales transactions, returns, and exchanges accurately and efficiently
- Worked with team members to achieve sales goals and meet store targets, consistently contributing to a Q3 24% increase in sales
- Promoted special sales and loyalty programs, effectively driving customer engagement and repeat business
Station Manager (Asst)
Prolog Innovations- BWI Airport
02.2022 - 10.2022
- Managed day-to-day operations of the airport station, ensuring efficient and seamless service delivery
- Supervised and trained a team of 28 staff members, ensuring compliance with company standards and airport regulations
- Coordinated logistics for the timely and safe movement of personnel, equipment, and cargo, supporting both domestic and international operations
- Ensured customer satisfaction by addressing concerns, resolving issues promptly, and maintaining a high level of service quality
- Conducted regular station inspections, ensuring adherence to safety protocols and cleanliness standards
- Oversaw inventory management, ensuring proper stock levels for station equipment and materials
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
Small Terminal Operations Manager
United States Air Force
01.2015 - 06.2017
- Supervised operations of the small terminal, ensuring the efficient handling of air cargo and personnel transportation
- Led a team of 24 airmen, providing training, guidance, and performance evaluations to ensure mission readiness
- Coordinated logistics for the timely and safe movement of personnel, equipment, and cargo, supporting both domestic and international operations
- Managed the scheduling and dispatch of transport vehicles, ensuring optimal resource allocation and minimizing delays
- Ensured compliance with safety regulations and military protocols, maintaining operational efficiency
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Set terminal budgets and set goals to adhere to plans.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
College Park, MD12.2023
Skills
- Effective Leadership
- Project Oversight
- Effective Public Speaking
- Results-Driven
Timeline
Banquet Captain
Hilton Garden Inn
08.2024 - 10.2024
Sales Associate
Victoria's Secret
05.2024 - 08.2024
Station Manager (Asst)
Prolog Innovations- BWI Airport
02.2022 - 10.2022
Small Terminal Operations Manager
United States Air Force
01.2015 - 06.2017
Bachelor of Science - Business Administration
University of Maryland Global Campus
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