Shaelyn Stephenson

• Managed front desk operations and greeted visitors warmly.
• Answered multi-line phone system and directed calls efficiently.
• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

*Reluctantly resigned based on emergency family issues during that time*

• Worked with special education students in a school setting.
• Assisted in classroom management and maintained a positive learning environment.
• Provided one-on-one support to students with special needs during lessons.
• Implemented behavior management strategies designed by special education staff members.

• Scheduled dog walking services and collected payments from pet owners.
• Managed scheduling for dog walking routes to optimize efficiency.
• Cared for pets during owners' absences.

• School resource officer at Evergreen elementary school.
• Worked hands on with students and general public.
• Boosted community safety, performing motor vehicle accident investigations.
• Analyzed and evaluated information to determine the appropriate course of criminal prosecution.
• Drove patrol vehicle to monitor the area assigned for dangers and hazards safely for 12 hour shifts.
• Prepared cases for trial and appeared and testified in court as witness.
• Diffused tense situations by remaining calm.
• Directed and controlled crowds at parades, funeral processions and sporting events.

• Leveraged persuasive communication skills to convince customers to make purchases.
• Contributed to team objectives by exceeding sales goals and customer satisfaction ratings.
• Met with customers to understand needs, recommend products and offer services that aligned with individuals’ desires and needs.
• Operated cash register to process, cash, check and credit card transactions.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Processed payments and maintained accurate drawers to meet financial targets.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Provided every customer with professional and polite support for sales and service needs.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

• Prepared and maintained buffet and salad bar by checking temperatures, restocking food, removing dirty containers and monitoring potential avenues of contamination.
• Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
• Resolved complaints from guests by listening to issues and notifying restaurant manager.
• Used cash registers and credit card machines to cash out customers.