Shade’ Reid
Wilson,NC
Summary
Professional communicator with a proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with a focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Overview
10
10
years of professional experience
Work History
Telecommunicator
ROCKY MOUNT POLICE DEPARTMENT
04.2023 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Contributed to the development of new training materials for incoming 911 Telecommunications, improving overall team preparedness.
- Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Contributed to the development of new training materials for incoming 911 Telecommunications, improving overall team preparedness.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
Correctional Officer II
Nash Correctional Institution
07.2020 - 09.2022
- Responsible for the control, custody, and welfare of inmates within their assigned areas
- Assigned to post 24-hour a day, 7-days a week
- Reports directly to the unit sergeant
- Will not engage in any distracting activity and will always remain alert
- Searching individuals and buildings for contraband
- Conducting counts
- Able to write accurate and concise reports
- Knowledge of emergency operating procedures
- Control inmate movement to and from cellblock
- Ensuring inmates are living and breathing while conducting count
- Supervise all approved activities in the dayroom
- Accidents, hazards, unsanitary conditions, and emergency health needs of the inmates are corrected as expediently as possible
- Assuring inmates report to work call, program assignments, medical call, etc
- Maintain a professional and objective relationship in interactions with inmates
- Enforce all rules and regulations pertaining to the cellblock
- Maintain an activity log to record pertinent information
- Ensure In-House Restrictive inmates re in compliance with the set guidelines
- Security round every hour
- Announcement at the beginning of each post change that staff of the opposite gender could be in this area at any time and inmate will conduct themselves according to the rules and regulations
Specialty Sales
Target
10.2019 - 01.2020
- Skills in guest service and active selling
- Knowledge building in industry trends including brand differentiation
- Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies and basic merchandising
- Effective communication skills
- Resolve guest questions quickly on the spot
- Work independently and with a team
- Accurately handle cash register operations
Sales Associate
Sprint
04.2019 - 10.2019
- Greet customers as they arrive at the store and inquire into their wireless technology interests
- Provide customers with information on available technology and equipment, and how it will help them reach their technology goals
- Run customers through the store to provide them with information on displays and how wireless technology can help them with their work and entertainment
- Demonstrate products to provide customers with information on features and benefits of wireless products
- Respond to queries regarding features, extended benefits, and attributes of systems and equipment that customers show interest in
- Provide customers with information on unit prices, and any levied discounts or deals on products that they are interested in
- Lead customers through the payment system and provide them with information on after sales services and warrantees
- Attend to customers complaints regarding purchased items, ascertain those complaints are addressed while remaining within the parameters of company limitations and protocols
Sales Associate
Metro by T-Mobile
12.2018 - 04.2019
- Greet customers as they arrive at the store and inquire into their wireless technology interests
- Provide customers with information on available technology and equipment, and how it will help them reach their technology goals
- Run customers through the store to provide them with information on displays and how wireless technology can help them with their work and entertainment
- Demonstrate products to provide customers with information on features and benefits of wireless products
- Respond to queries regarding features, extended benefits, and attributes of systems and equipment that customers show interest in
- Provide customers with information on unit prices, and any levied discounts or deals on products that they are interested in
- Lead customers through the payment system and provide them with information on after sales services and warrantees
- Attend to customers complaints regarding purchased items, ascertain those complaints are addressed while remaining within the parameters of company limitations and protocols
Inventory Associate
WIS
08.2018 - 11.2018
- Maintained accurate stock records and schedules
- Conducted monthly, quarterly, and yearly inventories of store stock
- Rotated stock by code and receiving date
- Entered data into 750 Smart Data Capture terminal to load and manipulate data and to produce reports
- Follow proper selection procedures as established by the company
- Work at a rapid pace to meet tight deadlines
Cashier
Chick-fil-a
04.2018 - 07.2018
- Use our CORE 4 model to serve guests: eye contact, smile, speak enthusiastically, stay connected
- Provide Second Mile Service, going above and beyond to ensure excellent customer service
- Strive to build great relationships with co-workers, as all positions require teamwork
- Take orders on registers, providing correct change to customers
- Quickly bag and deliver food with order accuracy
- Keep all condiments, cups, drinks, dessert, and other stations stocked
- Maintain clean working environment
- Maintain strict adherence to Food Safety procedures
- Follow procedures to ensure Operational Excellence
Administrative Assistant
Anderson Thomas Consulting
09.2016 - 09.2017
- Maintain the front desk and reception area in a neat and organized fashion
- Greet visitors and respond to telephone and in-person requests for information
- Execute accurate travel arrangements for senior staff, receive and distribute mail and faxes in a timely manner
- Maintain employee time and attendance reports daily
- Provide excellent customer service to diversified clients daily
- Monitor diversified records and accounts for accuracy
- Demonstrated proficiency in computer applications, including MS Office products
- Prepare and submit required reports to management in a timely manner
Cashier
Food Lion
11.2014 - 06.2016
- Handled monetary transactions from customers for payment of grocery and merchandise
- Trained by Food Lion to operate cash register
- Scanned goods and collected payments
- Ensured correct pricing of all items
- Issued change, receipts, refunds, and store coupons to customers
- Counted money in cash drawer at the beginning and end of shifts to ensure that amounts were correct and that there was adequate change on hand
- Made sales referrals and introduced new products as time permitted
- Resolved customer complaints
- Bagged items carefully
- Greeted all customers when entering or leaving store
- Maintained clean and tidy checkout area
- Processed returns as needed
- Answered customers' questions and notified manager if answer did not solve customers' question/concerns
- Greeted customers with respect and a smile to ensure great customer service and always ensure customer satisfaction
Education
Bachelor of Science - Justice Administration
Barton College
11.2024
Diploma -
James B. Hunt High School
01.2014
Skills
- Call prioritization
- Deescalation
- Telephony
- Language proficiency
- Law enforcement procedures
- Quick Thinking
- Problem-solving abilities
- Multitasking
- Reliability
- Teamwork and collaboration
- Professionalism
- Critical thinking
Timeline
Telecommunicator
ROCKY MOUNT POLICE DEPARTMENT
04.2023 - Current
Correctional Officer II
Nash Correctional Institution
07.2020 - 09.2022
Specialty Sales
Target
10.2019 - 01.2020
Sales Associate
Sprint
04.2019 - 10.2019
Sales Associate
Metro by T-Mobile
12.2018 - 04.2019
Inventory Associate
WIS
08.2018 - 11.2018
Cashier
Chick-fil-a
04.2018 - 07.2018
Administrative Assistant
Anderson Thomas Consulting
09.2016 - 09.2017
Cashier
Food Lion
11.2014 - 06.2016
Bachelor of Science - Justice Administration
Barton College
Diploma -
James B. Hunt High School
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