Shadajhia Starkie
Raleigh
Summary
Accomplished Store Manager with a proven track record at CVS Health, adept in customer service management and team leadership. Excelled in enhancing store operations and profitability, fostering high employee satisfaction, and maintaining strong client relationships. Skilled in multitasking, problem-solving, and implementing efficient store procedures, significantly improving customer relations and sales outcomes.
Overview
10
10
years of professional experience
Work History
Store Manager
CVS Health
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Aldi USA
01.2017 - 02.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
General Manager
Papa Johns
03.2014 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Knigtdale High School
Knightdale, NC07.2013
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Customer Service Management
- Team Leadership
Timeline
Store Manager
CVS Health
02.2022 - Current
Assistant Store Manager
Aldi USA
01.2017 - 02.2022
General Manager
Papa Johns
03.2014 - 01.2017
High School Diploma -
Knigtdale High School
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