Shaconna Talton
Greensboro
Summary
Dynamic professional with a good track record at Duke Energy, excelling in client satisfaction and conflict resolution. Recognized for exceptional communication and team support skills, I effectively managed high-stress situations, enhancing customer loyalty. Proficient in client email management, I am reliable and focused on delivering results that exceed expectations.
Overview
7
7
years of professional experience
Work History
Business Services Representative
Duke Energy
05.2022 - Current
- Enhanced client satisfaction by providing exceptional customer service.
- Assisted my supervisor in team support when needed.
- A member of the resolutions team (RSL).
- Assist with client needs via email.
- Great communication skills and work ethic.
Customer Service Representative
Alorica
01.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- This company is a vendor for Duke Energy.
- I was invited by Duke Energy to work for their company directly.
Medication Aide
Wellington Oaks
03.2018 - 12.2020
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Education
Bachelor - Accounting And Finance
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Central Carolina Community College
Sanford, NC2002
Skills
Patience
Resolution Skills
Computer Skills
Team Support Skills
Client Email Skills
Reliable
Focused
Timeline
Business Services Representative
Duke Energy
05.2022 - Current
Customer Service Representative
Alorica
01.2021 - 05.2022
Medication Aide
Wellington Oaks
03.2018 - 12.2020
Bachelor - Accounting And Finance
Guilford Technical Community College
High School Diploma -
Central Carolina Community College
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