Shaan Naik
Wilmington,NC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Waiter
Porters Neck Village
06.2024 - Current
- Demonstrated strong multitasking skills by managing up to 8 tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Delivery Driver
DoorDash
01.2023 - Current
- I delivered food through Doordash and currently have a 100% completion rate with an average rating of 4.86 with over 600 lifetime deliveries
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Starbucks Barista
Starbucks
02.2024 - 01.2025
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks during busy shifts
- Educated customers on coffee offerings, promoting upselling opportunities
- Managed GrubHub orders while simultaneously working the register and taking orders
Store Associate/Stocker
Big Lots Stores, Inc.
03.2022 - 06.2022
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Received, sorted and processed incoming stock off trucks
- Removed all boxes and related trash from sales floor and processed through compactors.
Front Desk Agent
SureStay Plus by Best Western
06.2019 - 08.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Education
Enrolled in university - Public Health and computer science
University of North Carolina Wilmington
Wilmington, NC06-2026
Skills
- Customer service (4 years)
- Cash register (4 years)
- Cash handling (4 years)
- Team collaboration
- Serving (1 year)
- Communication skills
- Basic math (10 years)
- Delivery Driver Experience (1 year)
- Heavy lifting (6 years)
- Barista experience (1 year)
- Front desk (2 years)
- Stocking shelves
Certification
Driver's License
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Waiter
Porters Neck Village
06.2024 - Current
Starbucks Barista
Starbucks
02.2024 - 01.2025
Delivery Driver
DoorDash
01.2023 - Current
Store Associate/Stocker
Big Lots Stores, Inc.
03.2022 - 06.2022
Front Desk Agent
SureStay Plus by Best Western
06.2019 - 08.2021
Enrolled in university - Public Health and computer science
University of North Carolina Wilmington
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