Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seymone Cobb

Lawndale

Summary

Dynamic Client Services Supervisor with 8 plus years of experience & quality performance, with a proven track record at Allways Caring Homecare, excelling in customer relations, scheduling and recruitment. Skilled in training and mentoring, I enhanced team performance and client satisfaction through effective communication and process improvements. Proficient in records management, I consistently delivered exceptional support and operational efficiency. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.


Overview

9
9
years of professional experience

Work History

Client Services Supervisor/Assistant Human Resources Manager

Allways Caring Homecare
03.2021 - 09.2025
  • Assisted clients with inquiries, providing timely and accurate information for both our clients and staff.
  • Played an active role in the recruitment process, selecting candidates who demonstrated exceptional potential for success within the Client Services department.
  • Maintained client records using ICIMS and I-9 Tracker software to ensure data accuracy and accessibility.
  • Supported team members in resolving client/staff issues, promoting a collaborative environment.
  • Participated in training sessions, TEAMS and zoom meetings to improve and gain knowledge on the constant changing policies and procedures.
  • Contributed to team meetings by sharing insights on client and staff feedback and service improvements.
  • Adapted quickly to new tools and systems, enhancing overall operational effectiveness.
  • Created customer support strategies to increase client retention.
  • Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to employees.
  • Performed daily interviews and weekly orientations.

Customer Care Representative

C. A. Short
01.2018 - 01.2021
  • Resolved customer inquiries efficiently through active listening and problem-solving techniques.
  • Utilized their company software to track, manage, and record customer interactions accurately.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Delivered consistent support by following established protocols and procedures for issue resolution.
  • Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction.

Scheduler

Rest Care Homecare
12.2016 - 01.2018
  • Coordinated scheduling for clients that had medical needs and needed staff to assist with their personal care and daily living needs.
  • Managed communication between teams to facilitate timely updates and address scheduling conflicts effectively.
  • Implemented process improvements that increased scheduling accuracy and reduced lead times.
  • Provided support to patients by providing them with qualified caregivers or CNA's. I also addressed concerns and answered questions about their in-home services.

Education

No Degree -

Western Carolina University
Cullowhee, NC

High School Diploma -

Burns High School
Lawndale, NC
05-2005

Skills

  • Customer relations
  • Training and mentoring
  • Team building
  • Schedule management
  • Microsoft Word, Powerpoint, Excel
  • Orientation
  • HR policies and procedures
  • Employee relations
  • Records management
  • Compensation and benefits (Payroll)
  • Recruitment and hiring

Timeline

Client Services Supervisor/Assistant Human Resources Manager

Allways Caring Homecare
03.2021 - 09.2025

Customer Care Representative

C. A. Short
01.2018 - 01.2021

Scheduler

Rest Care Homecare
12.2016 - 01.2018

No Degree -

Western Carolina University

High School Diploma -

Burns High School

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Seymone Cobb