Sevinch Karslieva
Pineville
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Harris Teeter
Charlotte, NC
02.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned and utilized customer service software for tracking and managing interactions.
- Handled routine transactions and ensured accurate processing of orders.
- Provided product information to enhance customer understanding and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science - Biology
Central Piedmont Community College
Charlotte, NC05-2028
High School Diploma -
Ballantyne Ridge High School
Charlotte, NC02-2026
Skills
- Customer service
- Critical thinking
- Customer relations
- Relationship building
Languages
Turkish
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Interests
- Playing Violin
- Knitting and Crocheting
- Cooking
- Baking
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Customer Service Representative
Harris Teeter
02.2024 - Current
Associate of Science - Biology
Central Piedmont Community College
High School Diploma -
Ballantyne Ridge High School