Seth Holden
Charlotte
Summary
Experienced customer service and reservation management professional with a strong track record in fostering member relationships and enhancing experiences. Led problem-solving initiatives and optimized inventory management. Managed scheduling for both golf course tee times and employee shifts as Front End Team Lead.
Overview
3
3
years of professional experience
Work History
Outdoor Golf Associate
Longview Country Club
Charlotte
10.2024 - 08.2025
- Provided exceptional customer service to enhance member experiences.
- Guided members in selecting golf equipment and merchandise to enhance their playing experience.
- Coordinated tee time reservations and organized daily scheduling to optimize member access.
- Monitored and replenished inventory to ensure availability of merchandise for members.
Front end team lead
Dicks Sporting Goods
Pineville
02.2023 - 10.2024
- Led front-end team to deliver customer service experiences that increased customer satisfaction.
- Resolved customer inquiries and complaints promptly, contributing to higher satisfaction levels.
- Collaborated with management to enhance inventory presentation and layout for improved customer engagement.
- Coordinated daily staff schedules to ensure adequate coverage during peak hours.
Crew Member
Tropical Smoothie Cafe
Indian land
06.2022 - 09.2022
- Delivered exceptional customer service in fast-paced café environment, enhancing customer satisfaction.
- Ensured cleanliness and organization of workstations and dining areas, contributing to a positive dining experience.
- Prepared smoothies and food items following company recipes and standards.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Education
Bachelor of Science - Banking And Finance
The University of Tampa
Tampa, FL05-2029
High School Diploma -
Ardrey Kell High
Charlotte, NC05-2025
Skills
- Reservation management
- Customer Service
- Scheduling
- Managing
- Team leadership
- Problem-solving abilities
Timeline
Outdoor Golf Associate
Longview Country Club
10.2024 - 08.2025
Front end team lead
Dicks Sporting Goods
02.2023 - 10.2024
Crew Member
Tropical Smoothie Cafe
06.2022 - 09.2022
Bachelor of Science - Banking And Finance
The University of Tampa
High School Diploma -
Ardrey Kell High