Seth Glasstetter
Dallas
Summary
Dynamic Installation Technician with a proven track record at Vivnt, excelling in electrical troubleshooting and customer service. Expert in maintaining safety standards while performing outdoor installations and repairs. Recognized for diagnosing complex system faults and enhancing operational efficiency through effective problem analysis and quality assurance practices.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Installation Technician
Vivnt
04.2021 - 09.2025
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed and configured new equipment and systems according to company standards.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
Cold Caller
Direct Mail 2.0
03.2019 - 02.2021
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 150+ daily outbound calls to build partnerships and achieve sales quota.
- Recorded and updated customer information in online systems.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
Education
High School Diploma -
Washburn Academy
Clearwater, FL11-2017
Skills
- Specialty tools
- Repair services
- Hazard management
- Assembly and installation
- Installation planning
- Customer service
- Work inspection
- Outdoor installations
- Electrical troubleshooting
- Troubleshooting skills
- Quality assurance
- Problem analysis
Timeline
Installation Technician
Vivnt
04.2021 - 09.2025
Cold Caller
Direct Mail 2.0
03.2019 - 02.2021
High School Diploma -
Washburn Academy