Serra Arthur

• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

• Educated servers on menu, steps of service, and how to convey information in a positive and upbeat manner.

• Provided exceptional service to high volume of daily customers.

• Resolved guest issues related to food quality, service times and incorrect orders.

• Educated servers on menu, steps of service, and how to convey information in positive and upbeat manner
• Provided exceptional service to high volume of daily customers
• Resolved guest issues related to food quality, service times and incorrect orders
• Exemplary upselling skills regarding food, craft cocktails, and premium liquors

• Generated over $148 Million in pipeline opportunity for a Large, California based solar provider through teleservices
• Maintained communication with 15 national account executives to facilitate development of sales opportunities
• Documented outreach calls and follow-up contacts in CRM system to establish record of interactions
• Maintained communication with account executives to facilitate development of sales opportunities
• Developed effective messaging
• New Agent Trainer and Mentor

• Motivated 130 store Associates to meet our credit application forecast in a retail environment through education, peer mentoring, contests, and recognition
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks through daily, weekly, on-the-floor, classroom setting, and one-on-one training for all Associates
• Daily record keeping for credit applications per Associate and department
• Worked with nationwide vendors and representatives to secure credit for Special Order Sales returns
• Daily documentation of communication, record keeping, tracking, and disposition of products
• Weekly accounting of margin losses due to Special Order returns

• Daily management of all cash operations
• Daily preparation of POS registers
• Responsible for vault accuracy and documentation
• Responsible for daily deposit accuracy

• Recruiting, interviewing, orientation, training, disciplinary actions and/or termination of in-home support staff for persons with disabilities
• Supervised 30-35 staff for 10 homes in two counties
• Developed effective staff training in the areas of medication passing, incident reporting, and many other CARF required certifications
• Responsible for scheduling and ensuring timecard accuracy per household
• Staff, consumer, and household conflict resolution
• Maintaining personnel files and employee documentation