Sernariann Weathers
Charlotte
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Representative
CDK Global
Valdosta
03.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Qualfon
Highland
01.2022 - 06.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
Advanced Call Center Technologies LLC
Charlotte
08.2021 - 12.2021
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Myers Park High School
Charlotte, NcSkills
- Customer relationship management
- Refunds processing
- Conflict resolution
- Upselling techniques
- Systems navigation
- Call center operations
- Effective communication
- Time management
- Empathy and patience
- Call center experience
- Data entry
- Strong teamwork
- Prioritization
Timeline
Customer Service Representative
CDK Global
03.2024 - Current
Customer Service Representative
Qualfon
01.2022 - 06.2023
Customer Service Representative
Advanced Call Center Technologies LLC
08.2021 - 12.2021
Myers Park High School