Sergio Torres
Summary
With over 10 years of experience in the financial institution industry, possess a deep understanding of complex payments and have successfully supervised and innovated processes and procedures to mitigate risk and drive operational efficiencies. Bring 5+ years of strategic planning and implementation experience gained through a combination of work experience, training, and education. Strong analytical skills coupled with meticulous attention to detail enable effective problem analysis and solution implementation. Led cross-functional teams in strategizing, planning, and executing various programs, services, and initiatives. Adept at interacting with individuals at all levels of an organization and excel at articulating issues, risks, and proposing solutions to both staff and management. Thrive in fast-paced environments, consistently meeting deadlines and achieving goals while managing a complex workload. Expertise in developing, testing, and implementing scripts for Visual Basic applications. Highly knowledgeable professional in [Desired Position] with a successful track record of leading multiple implementation projects, ensuring seamless integration and exceeding client expectations. Exceptional project management skills and ability to build strong client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Change Implementation Consultant- Tier 3 Payables Technical Data Analyst
Wells Fargo Bank
01.2024 - Current
- Participate in complex initiatives to identify and implement opportunities for new processes to support requirements within change implementation
- Apply project management methodology to facilitate complex implementations, establishing timelines, and tracking ongoing projects to ensure successful delivery
- Experience with knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that impact multiple systems
- Participate in process improvement or product development and enhancement activities
- Present recommendations for resolving data, logistics, project support issues, and exercise independent judgment while developing experience in risk and compliance requirements
- Collaborate and consult with peers, management, technology, and compliance
- Experience with developing automation in Kanban Jira and reporting dashboard
- Expertise in consulting with complex payment types
- International wires and domestic wires, International and domestic ACH, Zelle, virtual credit card, and check outsourcing
- Experience setting up backend systems to support payables setup
- Experience working in a remote environment
Change Implementation Associate- Tier 3 Payables Technical Data Analyst
Wells Fargo Bank
01.2022 - 01.2024
- Client consultation on ERP mapping requirement as it translates to technical file formats
- Specialization in accounts payable solutions
- Develop automation in Kanban Jira
- Create Dashboards for teams and managers in Kanban Jira
- Experience with Agile software and building out dashboards utilizing JQL and automations
- Experience setting up backend systems to support payables setup
- Review current processes
- Design and implement automation scripts to reduce risk and exposure
- Developed macro with VBA (Visual Basic Applications) to systemize and increase team’s productivity while reducing exposure to risk
- Demonstrate knowledge of international wires and domestic wires, international and domestic ACH, Zelle, virtual credit card, and check outsourcing
- Ability to work and set priorities independently, without direct supervision
- Experience working in a remote environment
- Experience with data mapping and Unix
Business Systems Consultant 2- Tier 3 Payables Technical Data Analyst
Wells Fargo Bank
06.2020 - 01.2022
- Consult on ERP mapping requirement as it translates to technical file formats
- Specialization in Payment Manager
- Communicating setup defects, file layout/differences, and offering solutions to minimize customer impact where possible
- Developed macro with VBA (Visual Basic Applications) to systemize and increase team’s productivity while reducing exposure to risk
- Setting up backend systems to support payables setup
- Customer consultation surrounding technical solutions
- Review current processes
- Design and implement automation scripts to reduce risk and exposure
- Ability to work and set priorities independently, without direct supervision
- Experience reading and analyzing file formats
- Proven experience in problem solving, attention to detail, and root cause analysis in a technical environment
- Experience working in a remote environment
- Experience with data mapping and Unix
Various Positions
Wells Fargo Bank
06.2014 - 01.2020
- In my ten-year tenure at Wells Fargo Bank, I have progressed from a Service Manager in 2016 to a Treasury Service Associate II in 2020
- Demonstrating a history of reliability and advancement within the organization
- I collaborate closely with cross functional teams to mitigate loss exposures, manage case work distribution across multiple sites, and lead projects such as Perfect Receivables returns while contributing to policy development
- I gained expertise in ACH operations where I supervised case distribution, ensuring workload demands are met, while also providing comprehensive training and coaching to new and existing employees on departmental policies and procedures
- Additionally, I leverage my proficiency in VBA to implement automation solutions, thereby increasing team productivity
- Prior roles have equipped me with skills in evaluating internal controls, conducting performance reviews, and resolving complex customer concerns, all of which underscore my commitment to operational excellence and continuous improvement
Sergeant- Combat Engineer
United States Marine Corps
06.2012 - 06.2018
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Developed and instructed training programs of over one hundred Marines
- Coordinated production of periodic operational risk performance reports for senior management, including trend analysis and recommendations
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Provided oversight of operational risk programs
- Conducted performance reviews on a quarterly and yearly basis
- Supervised compliance training to meet Marine Corps standards and deadlines
Education
Bachelor’s Degree - Business Administration Concentration in Finance
Liberty University
05.2017
Skills
- Automation
- Jira
- Reporting Dashboards
- Automations
- Microsoft Word
- Microsoft Excel
- Database
- Microsoft Outlook
- JQL
- VB Macro
- Leadership
- Coaching
- User acceptance testing
- Software implementation
- ERP implementation
Accomplishments
- 04/01/24, Manager Spotlight Award, For knowledge and prompt responsiveness during urgent changes in client needs.
- 01/01/23, GTM Recognition Most Valuable Player Award
- 10/01/22, Team Spotlight Award
- 07/01/22, GRMI All Team & Quarterly Recognition Award, Developed a macro to reduce risk and exposure while giving an alternative solution to client vendor data upload.
- 01/01/20, Treasury Management Stellar Award, Received award for going above and beyond my role and responsibilities during COVID pandemic.
- 01/01/19, Treasury Management Stellar Award
- 10/01/18, Treasury Management Stellar Award
- 01/01/16, Service Excellence Award
- 01/01/14, Customer Service Award
Certification
- [Area of certification]
Timeline
Change Implementation Consultant- Tier 3 Payables Technical Data Analyst
Wells Fargo Bank
01.2024 - Current
Change Implementation Associate- Tier 3 Payables Technical Data Analyst
Wells Fargo Bank
01.2022 - 01.2024
Business Systems Consultant 2- Tier 3 Payables Technical Data Analyst
Wells Fargo Bank
06.2020 - 01.2022
Various Positions
Wells Fargo Bank
06.2014 - 01.2020
Sergeant- Combat Engineer
United States Marine Corps
06.2012 - 06.2018
Bachelor’s Degree - Business Administration Concentration in Finance
Liberty University
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