Sergio Sanchez-Hernandez
Goldsboro
Summary
Department manager achieving 38% surplus in sales targets, with expertise in team leadership, inventory management, and customer engagement. Demonstrated success in retail management through effective performance evaluation and operational optimization. Skilled in developing training programs and strategic initiatives that enhance customer satisfaction and drive sales. Recognized for leading teams that consistently exceed goals and streamline workflows. Results-driven professional with extensive experience in retail management. Skilled in performance evaluation, operations optimization, and training programs. Committed to enhancing customer satisfaction and boosting sales through effective team collaboration. Proficient in inventory management and sales analysis, with a focus on optimizing workflows and customer experiences. Known for leading teams to exceed performance goals and implementing strategic initiatives for growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Department Manager
Lowes Home Improvment
Goldsboro
08.2024 - Current
- Achieved 38% above the sales plan within the first month as manager.
- Oversaw daily operations, maintaining efficient workflows within the department.
- Led team meetings to set goals and resolve issues collaboratively.
- Managed inventory control, ensuring adequate stock levels were maintained.
- Effectively addressed customer inquiries and complaints, enhancing satisfaction.
- Coached and trained new employees in departmental procedures.
- Monitored compliance of product displays with company standards.
- Supported safety initiatives by analyzing sales and inventory data.
- Over the two fastest-paced, most shopped departments in the store with the highest piece count within the store.
- Established relationships with key clients while maintaining the existing customer base.
Assistant Store Manager
Dollar General Store
Goldsboro
02.2023 - 08.2024
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on store policies and customer service standards.
- Ensured merchandise was stocked, organized, and properly displayed on shelves.
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with all safety regulations throughout the store premises.
- Led teams in planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Mitigated business risks by working closely with staff members and assessing performance.
- Received and stocked all incoming trucks, including fresh, frozen, dairy, and regulated goods, daily.
- Excelled in multitasking job roles in the store, including cashier, stocker, receiver, operations, and subbed in for store manager absences while maintaining ASM duties.
Education
High School Diploma -
Wayne Community College
Goldsboro, NCSome College (No Degree) - Automotive Technician
Wayne Community College
Goldsboro, NCSome College (No Degree) - Automotive Collision
Wayne Community College
Goldsboro, NCSkills
- Customer service and engagement
- Inventory and supply management
- Team leadership and supervision
- Employee training and development
- Sales analysis and forecasting
- Project management and planning
- Performance evaluation and management
- Safety compliance and awareness
- Operations management and optimization
- Budgeting and financial forecasting
- Order processing and management
- Quality assurance (QA)
- Work planning and organization
- Problem-solving and decision-making
- Vendor relationship management
- Relationship building and management
- Motivational leadership and coaching
- Conflict de-escalation strategies
- Staff recruitment and retention
- Team building and development
- Retail management expertise
- Regulatory standards compliance
- Trend analysis and market research
- Flexible scheduling techniques
- Task delegation and workflow coordination
Languages
Spanish
Native/ Bilingual
Certification
- Career Readiness Certification (CRC)
- Forklift Certification
- Order Picker Certification
- Narrow-aisle reach truck Certification
- Electric Power jack Certification
- PSL Lift Certification
Accomplishments
- Exceeded Target Award
- 3 Perfect Inventories
- 50+ Credit Awards
Affiliations
- Automotive work
- Plumbing Jobs
- Water Heater installations
- Electrical Jobs
References
References available upon request.
Timeline
Department Manager
Lowes Home Improvment
08.2024 - Current
Assistant Store Manager
Dollar General Store
02.2023 - 08.2024
High School Diploma -
Wayne Community College
Some College (No Degree) - Automotive Technician
Wayne Community College
Some College (No Degree) - Automotive Collision
Wayne Community College
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