Serena Pratt
Kannapolis
Summary
To be a great leader and inspire others to work at their highest performance. Also work at my best as an individual and commit to achieving goals and provide exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative
YourWay Insurance
01.2025 - Current
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Maintain up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently meet or exceed quotas by implementing strategic sales skills
- Multitask and work multiple screens to help the client the best
- Be able to show empathy and connect with the client to earn their trust to help them fit their needs and pick the most suitable policy for them to help them the best.
Sales Representative
Choice Health
07.2020 - 12.2024
- Proficiency in Microsoft Office Suite
- Providing excellent customer service
- Great problem-solving skills
- Being able to manage difficult situations
- Multi-tasking in a fast pace work environment
- Great verbal and written skills
- Assist clients with questions about their healthcare
- Actively listen and address clients wants and needs
- Licensed Medicare Health Sales Agent
Sales Representative
Tz Insurance Solutions
09.2016 - 06.2020
- Assist customers with health insurance plans and applications to facilitate prospective members understanding of policies
- Built a good connection with all customers
- Make a good need analysis to select the most enhanced plan for the customer
- Assist customers with issues regarding their medical care
- Maintained compliance with state regulations
- Consistently meet monthly target for sales of health policies
- Multitask between computer screens to look up doctors and prescriptions to make sure they are covered
Warehouse worker
E.I Solutions
08.2014 - 07.2016
- Perform packaging process for each order
- Properly check items to make sure they were not damaged and for quantity
- Expected to make sure work area is clean and organized
- Assist in other departments when needed
- Expected to follow all safety guidelines while packaging items
- Properly organize packages on pallets
Shift Leader
Popeyes
12.2011 - 07.2014
- Operated cash register and received payment from customers in cash or credit card
- Accurately counted and provided change to customers as required
- Maintained a solid knowledge of products
- Cleaned and stocked work area
- Maintained an orderly eating and serving area
- Took and assembled customer orders
- Served orders to customers at windows, counters or tables
- Maintained high standards of customer service during high-volume, fast-paced operations
- Responsible for resolving customer complaints
- Replenished dining room supplies such as condiments, napkins, straws, cups and lids
- Ensured customer satisfaction to generate repeat business
- Followed procedures for safe food preparation, assembly and presentation
Education
High School Diploma -
Central Cabarrus High School
Concord, NC06-2011
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Certification
Medicare Advantage/Supplement License
Timeline
Sales Representative
YourWay Insurance
01.2025 - Current
Sales Representative
Choice Health
07.2020 - 12.2024
Sales Representative
Tz Insurance Solutions
09.2016 - 06.2020
Warehouse worker
E.I Solutions
08.2014 - 07.2016
Shift Leader
Popeyes
12.2011 - 07.2014
High School Diploma -
Central Cabarrus High School
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