Serena Blackmon
Charlotte
Summary
Dynamic and customer-focused hospitality professional, dedicated to delivering exceptional service in high-pressure environments. Accomplished at practicing teamwork, adapting to fast-paced challenges, and ensuring client satisfaction. Known for reliability, a results-driven mindset, and excellent communication skills. Eager to apply a proactive attitude and quick learning ability to thrive and contribute effectively in any workplace.
Overview
9
9
years of professional experience
Work History
Server/Managing Bartender
Brixx Wood Fired Pizza
08.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Proficient trainer at multiple store locations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader/Cold Press Operator
Clean Juice
08.2019 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Effectively operated a commercial cold press machine while adhering to safety protocols to mass produce product for the store.
- Assisted the remote business owner conduct day to day operations including taking inventory, facilitate 3rd party business transactions outside the store, and maintain a healthy store environment amongst staff and guests.
Education
Associate of Science -
York Technical College
Rock Hill, SC05-2025
Skills
- Attention to Detail
- Time Management
- Problem Solving Skills
- Communication
- CPR/ First Aid Certified
- She Built This City Pre-Apprenticeship (Expected Graduation: April 2025)
Timeline
Shift Leader/Cold Press Operator
Clean Juice
08.2019 - 03.2022
Server/Managing Bartender
Brixx Wood Fired Pizza
08.2016 - Current
Associate of Science -
York Technical College
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