Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Blackmon

Charlotte

Summary

Dynamic and customer-focused hospitality professional, dedicated to delivering exceptional service in high-pressure environments. Accomplished at practicing teamwork, adapting to fast-paced challenges, and ensuring client satisfaction. Known for reliability, a results-driven mindset, and excellent communication skills. Eager to apply a proactive attitude and quick learning ability to thrive and contribute effectively in any workplace.

Overview

9
9
years of professional experience

Work History

Server/Managing Bartender

Brixx Wood Fired Pizza
08.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Proficient trainer at multiple store locations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Leader/Cold Press Operator

Clean Juice
08.2019 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Effectively operated a commercial cold press machine while adhering to safety protocols to mass produce product for the store.
  • Assisted the remote business owner conduct day to day operations including taking inventory, facilitate 3rd party business transactions outside the store, and maintain a healthy store environment amongst staff and guests.

Education

Associate of Science -

York Technical College
Rock Hill, SC
05-2025

Skills

  • Attention to Detail
  • Time Management
  • Problem Solving Skills
  • Communication
  • CPR/ First Aid Certified
  • She Built This City Pre-Apprenticeship (Expected Graduation: April 2025)

Timeline

Shift Leader/Cold Press Operator

Clean Juice
08.2019 - 03.2022

Server/Managing Bartender

Brixx Wood Fired Pizza
08.2016 - Current

Associate of Science -

York Technical College
Serena Blackmon