Serena Banks
Sneads Ferry
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team experience. Strong ability to lead diverse teams and handle multiple tasks simultaneously. Successful track record of improving efficiency, productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
SUBWAY®Restaurants
Sneads Ferry
06.2020 - Current
- Assisted in training and onboarding new team members for efficient operations.
- Managed inventory levels to ensure product availability and freshness.
- Coordinated daily staff schedules to optimize workflow and coverage.
- Tailored training to better help individual employees whilst retaining the curriculum.
- Oversaw food safety compliance procedures to maintain health standards.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Dixon High School
Sneads Ferry, NCSkills
- Training and onboarding
- Inventory management
- Daily task coordination
- Food safety compliance
- Customer issue resolution
- Team leadership
- Customer relationship management
- Operational efficiency
- Time management
- Problem solving
- Money handling
- Staff training and development
Certification
- Serve safe certificate
Timeline
Assistant Manager
SUBWAY®Restaurants
06.2020 - Current
Dixon High School