Sequoia Simpson
Durham
Summary
Detail-oriented Medical Support Assistant with expertise in patient scheduling and care coordination. Demonstrated ability to enhance operational efficiency while maintaining compliance with privacy regulations.
Overview
5
5
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs Medical Center
Garner
01.2026 - Current
- Facilitated patient scheduling and appointment management for healthcare providers.
- Ensured effective communication between patients and medical staff for seamless care coordination.
- Processed patient admissions and discharges while maintaining operational efficiency.
- Directed telephone inquiries to appropriate departments promptly, enhancing response times.
- Maintained compliance with privacy regulations when handling sensitive patient data.
- Verified accurate patient demographics and insurance information for electronic medical records.
- Greeted patients and visitors, verifying information and scheduling appointments efficiently.
Patient Reimbursement Specialist
Elite Staffing/ Mckesson
Cary
11.2024 - 10.2025
- Processed insurance claims efficiently for diverse healthcare services.
- Reviewed patient accounts for accuracy and completeness of information.
- Assisted patients in understanding their benefits and reimbursement processes.
- Collaborated with healthcare teams to resolve billing issues promptly.
- Maintained confidentiality and integrity of patient data.
- Educated physicians, staff, patients, and stakeholders on service documentation for procedures and coding requirements.
Patient service clerk
Duke Hospital
Durham
01.2023 - 10.2024
- Coordinated appointment scheduling across multiple departments to enhance operational efficiency.
- Maintained accurate patient records within electronic health systems to support data integrity.
- Handled incoming calls and directed inquiries to appropriate staff for prompt resolution.
- Ensured compliance with health regulations and hospital policies at all times.
- Troubleshot and resolved departmental issues to sustain patient satisfaction and streamline patient flow.
- Collected patient demographic information at check-in to guarantee precise registration of medical records.
Testing Coordinator
Mako Medical Laboratories
Raleigh
12.2021 - 01.2023
- Coordinated testing schedules across multiple laboratory departments to optimize workflow.
- Managed sample collection processes, ensuring strict compliance with safety standards.
- Trained staff on testing protocols and laboratory procedures, resulting in improved operational efficiency.
- Reviewed testing documentation for accuracy and completeness, ensuring high-quality standards.
- Implemented quality control measures that improved testing reliability.
- Monitored testing area and equipment to reduce variable influences on results.
- Organized team meetings to identify workflow improvements and communicate updates effectively.
- Assisted in maintaining laboratory equipment and managing inventory effectively.
Education
Certificate - Dental Assistant
Dental U Cary
Cary, NC12-2034
High School Diploma -
Penn Foster Career School
Scranton, PA05-2008
Bachelor of Science - Bachelor of Science in Applied Biological Sciences
Arizona State University
Tempe, AZ06-2026
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- Healthcare billing expertise
- Insurance claims
- Health information compliance
- HIPAA compliance
- Clinical support
- Clinical protocols
- Customer service
- Effective communication
- Professionalism in healthcare
Timeline
Medical Support Assistant
Veterans Affairs Medical Center
01.2026 - Current
Patient Reimbursement Specialist
Elite Staffing/ Mckesson
11.2024 - 10.2025
Patient service clerk
Duke Hospital
01.2023 - 10.2024
Testing Coordinator
Mako Medical Laboratories
12.2021 - 01.2023
Certificate - Dental Assistant
Dental U Cary
High School Diploma -
Penn Foster Career School
Bachelor of Science - Bachelor of Science in Applied Biological Sciences
Arizona State University