Sequoia Harris
Charlotte
Summary
Customer Service Representative with over 10 years of experience in telephone call center, face to face interactions, sales, aviation, and customer care. I'm a solid team player that takes pride in applying an outgoing, compassionate, and a postive attitude towards others. I'm a quick and willing learner, resourceful and dedicated. Aiming to use my proven skills to fill the role in your company.
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
11
11
years of professional experience
Work History
Ramp Agent
American Airlines
Charlotte, NC
06.2023 - Current
- Load and unload aircraft cargo, passenger baggage and freight
- Collected, sorted, and checked baggage tags against flight lists.
- Connect electrical power units and service hoses to aircraft.
- Communicate with operations, gates agents and other employees to ensure inbound and outbound flights are completed on time.
- Safely operating various types of aircraft/ramp equipment (belt-loaders, power stows, tugs, baggage carts, etc)
- Unloading and transferring baggage to correct locations for future flights, and terminating baggage claims on timely basis.
- Operated ground support equipment to service aircraft safely.
- Communicated with flight crews regarding loading and unloading procedures.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Product Support Representative II
Jack Henry and Associates
Charlotte, NC
07.2022 - 07.2023
- Provided technical support to clients using Jack Henry's financial software solutions.
- Processed customer transactions efficiently and accurately.
- Adhere to bank policies and report any suspicious activity to fraud department.
- Build professional relationships with customers and refer products such as Certificates of Deposit, checking’s and savings accounts.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Insurance Advocate
GoHealth L.L.C
Charlotte, US
11.2019 - 07.2022
- Educated clients on benefits and claims processes to enhance understanding.
- Provided training and support to new staff on company procedures.
- Increased sales by connecting Medicare recipients with potential benefits and insurance they may qualify for
- Conducted live transfers to professional licensed health insurance providers to ensure consumers were getting benefits they were eligible for
- Used special sales methods and techniques to assist with the call process, performance goals and enrolling customer benefits.
- Transitioned from working in office to remotely due to Covid-19
Gate Agent
Lufthansa Airways
Charlotte, NC
01.2019 - 10.2020
- Examine passenger documentation to determine destinations and to assign boarding passes
- Provide boarding assistance to passengers with special needs
- Answer inquiries regarding flight information, such as accommodations, procedures and policies
- Proactively work with operations teams to ensure a successful boarding process for passengers
- Effectively coordinate with internal resources while working under pressure and time.
- Utilized airline systems to verify ticketing and flight information accuracy.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
Donor Specialist
American Red Cross Blood Services
Charlotte
08.2017 - 07.2019
- Educated donors on donation procedures and safety protocols.
- Maintained donor records accurately within the blood management system.
- Managed data entry into the database system regarding donations received from individual donors or corporate partners.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier Team Lead
Food Lion
Charlotte, North Carolina
02.2015 - 04.2018
- Supervised cashier team to ensure smooth daily operations.
- Trained new cashiers on customer service and register procedures.
- Managed cash handling processes for accuracy and security.
- Resolved customer inquiries and complaints effectively.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC12.2019
Skills
- Microsoft Word
- Excel
- PowerPoint
- Adobe
- Outlook
- Verbal Communication
- Written Communication
- Critical Thinking
- Conflict Resolution
- Multi-tasking
Timeline
Ramp Agent
American Airlines
06.2023 - Current
Product Support Representative II
Jack Henry and Associates
07.2022 - 07.2023
Insurance Advocate
GoHealth L.L.C
11.2019 - 07.2022
Gate Agent
Lufthansa Airways
01.2019 - 10.2020
Donor Specialist
American Red Cross Blood Services
08.2017 - 07.2019
Cashier Team Lead
Food Lion
02.2015 - 04.2018
Associate of Arts -
Central Piedmont Community College