Seneca Stowe
Lincolnton
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Wells Fargo
CHARLOTTE
05.2022 - Current
- Assisted in the development of strategies to improve collections process efficiency.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Conducted research into customer questions or problems using available resources.
- Provided account information and answered customer inquiries in a timely manner.
- Explained banking procedures and regulations to customers accurately.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns
Administrative Assistant
Amazon
Charlotte
12.2020 - 05.2022
- Maintained professionality and efficiency while working closely with leadership.
- Provided accurate and detailed descriptions of services, facility features and hours of operation.
- Collaborated with other departments to ensure efficient workflow processes.
- Prepared meeting agendas and took minutes during staff meetings.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed database systems containing customer contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Warehouse Associate
Medline Industries
Lincolnton
01.2017 - 09.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Established and maintained good relations with customers, vendors and transport companies.
Shift Leader
KFC
Lincolnton
06.2009 - 02.2017
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated shift-based inventory receiving, auditing and restocking.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06.2009
Some College (No Degree) - Medical Administration
Gaston College
Dallas, NCSkills
- Verbal and Written Communication
- Time management
- Collections strategy
- Relationship building
- Credit and collections
- Call center customer service
- Problem-solving skills
- Payment processing
- Attention to detail
- Banking systems proficiency
Timeline
Customer Service Representative
Wells Fargo
05.2022 - Current
Administrative Assistant
Amazon
12.2020 - 05.2022
Warehouse Associate
Medline Industries
01.2017 - 09.2019
Shift Leader
KFC
06.2009 - 02.2017
High School Diploma -
Lincolnton High School
Some College (No Degree) - Medical Administration
Gaston College